Reservation Executive

Job Description – Reservation Executive

Location: Mahipalpur,Delhi

Department: Reservations

Position: Reservation Executive

Employment Type: Full-Time

Experience: 1–2 years in hotel reservations/front office preferred

Job Summary

We are looking for a customer-focused and organized Reservation Executive to join the team at Hotel Vijaydeep Palace, near Delhi Airport. The candidate will be responsible for handling room reservations, guest enquiries, booking confirmations, modifications and cancellations while ensuring a smooth and professional guest experience.

Key Responsibilities

• Handle room reservation enquiries through phone, email, WhatsApp, online travel agencies (OTAs), and walk-in/corporate enquiries.
• Process individual, group, corporate and long-stay room bookings.
• Check room availability, rates, packages and applicable offers before confirming reservations.
• Enter and maintain accurate reservation details in the hotel Property Management System (PMS).
• Send booking confirmations and communicate reservation policies clearly to guests.
• Handle amendments, cancellations, no-shows and early/late check-in or check-out requests.
• Coordinate with the Front Office and Housekeeping teams regarding arrivals, departures and room requirements.
• Maintain updated records of room inventory and reservation status.
• Follow up on tentative and pending bookings to maximize room occupancy.
• Handle guest requests professionally and resolve reservation-related issues promptly.
• Coordinate airport transfer requests and other guest requirements when applicable.
• Maintain professional communication with corporate clients, travel agents and OTA partners.
• Ensure all reservation information is accurate, complete and up to date.
• Assist in achieving occupancy and revenue targets through effective reservation management.
• Prepare daily reservation reports and other reports required by management.
• Follow hotel standards, policies and procedures at all times.

Required Skills

• Good communication and interpersonal skills.
• Strong customer-service orientation.
• Good knowledge of hotel reservation procedures.
• Working knowledge of PMS/reservation software and OTAs.
• Basic knowledge of MS Office, email and internet applications.
• Good telephone etiquette.
• Ability to handle multiple bookings and enquiries efficiently.
• Strong attention to detail and accuracy.
• Ability to work under pressure, especially during peak occupancy periods.
• Good coordination and teamwork skills.

Qualifications & Experience

• Graduate or diploma in Hotel Management/Hospitality preferred.
• 1–3 years of experience in hotel reservations, front office or a similar hospitality role preferred.
• Freshers with strong communication skills and relevant hospitality education may also be considered.

Key Performance Indicators (KPIs)

• Reservation accuracy.
• Conversion of enquiries into confirmed bookings.
• Occupancy support.
• Response time to guest enquiries.
• Guest satisfaction.
• Reduction in booking errors and cancellations.
• Effective coordination with Front Office and other departments.

Working Conditions

• Willingness to work in rotational shifts, including weekends and public holidays.
• Professional grooming and courteous behavior are required.
• Ability to work in a fast-paced hotel environment near a busy airport location.

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person