E-commerce Operations Executive

We’re looking for a detail-oriented E-commerce Operations Executive to manage our day-to-day order processing and fulfilment. You’ll keep orders moving from placement to delivery and track performance through regular MIS reporting. Strong Excel skills are essential.

Key Responsibilities

MIS reporting: Prepare daily, weekly and monthly MIS reports on order volumes, dispatch status, pending orders, delivery performance, NDRs, RTOs and returns.

Order scheduling: Plan and schedule daily orders for timely processing and dispatch, prioritising by SLA, courier cut-offs and stock availability.

Address verification: Verify customer addresses and contact details before dispatch to reduce failed deliveries and RTOs. Coordinate with customers for corrections where needed.

Invoicing and shipping documents: Generate invoices, shipping labels and manifests accurately for every order across all courier partners.

NDR management: Support the NDR process by tracking undelivered shipments daily, contacting customers to confirm availability, address or delivery preferences, and updating reattempt or RTO instructions with courier partners on time.

Courier coordination: Liaise with logistics partners on pickups, delays and escalations.

Inventory and order sync: Coordinate with the warehouse team to make sure ordered items are picked, packed and dispatched correctly.

Issue resolution: Track and resolve order-related issues such as delays, cancellations, returns and refunds with the customer support team.

Process improvement: Identify bottlenecks in order flow and suggest improvements to reduce errors, NDRs and turnaround time.

Requirements

Graduate in any discipline (Commerce/BBA preferred).

1–3 years of experience in e-commerce operations, order processing or logistics.

Strong proficiency in MS Excel: VLOOKUP/XLOOKUP, Pivot Tables, conditional formatting, data cleaning and basic formulas. Experience building dashboards is a plus.

Hands-on experience with e-commerce platforms (Shopify, WooCommerce, Amazon/Flipkart seller panels) and shipping aggregators (Shiprocket, Delhivery, Clickpost or similar).

Understanding of the order-to-delivery cycle, including COD, prepaid, NDR and RTO processes.

Strong attention to detail and accuracy with data.

Good written and verbal communication in English and Hindi.

Ability to work under tight daily deadlines and handle high order volumes.

Opportunity to grow with a fast-scaling e-commerce brand