Clinical Assistant

Job Description – Clinic Manager (Aesthetic & Plastic Surgery)

Position: Clinic Manager

Location: New Delhi

Experience: 2-5 Years

Industry: Aesthetic Medicine, Plastic Surgery, Dermatology, or Healthcare

Role Overview

We are looking for a dynamic, patient-focused, and result-oriented Clinic Manager to

oversee the day-to-day operations of a premium aesthetic and plastic surgery clinic. The role

involves managing clinic operations, ensuring an exceptional patient experience,

coordinating with surgeons and clinical teams, leading support staff, and driving operational

efficiency and business performance.

Key Responsibilities

1. Clinic Operations & Administration

● Manage the daily operations of the clinic, ensuring smooth and efficient functioning.

● Oversee appointment scheduling, patient registration, consultation coordination,

patient flow, and follow-ups.

● Coordinate with surgeons, doctors, nurses, and clinical staff to ensure seamless

service delivery.

● Maintain patient records, billing documentation, operational reports, and

administrative records.

● Manage inventory, medical consumables, equipment coordination, and vendor

relationships.

● Ensure adherence to clinic SOPs, hygiene standards, safety protocols, and applicable

regulatory requirements.

2. Patient Experience & Relationship Management

● Ensure a premium, welcoming, and professional experience for every patient.

● Act as a key point of contact for patients throughout their consultation and

treatment journey.

● Handle patient enquiries, feedback, complaints, and escalations with empathy and

professionalism.

● Coordinate pre-procedure requirements and post-procedure follow-ups with the

clinical team.

● Maintain a structured follow-up process for enquiries, consultations, scheduled

procedures, and review appointments.

● Ensure patient confidentiality and appropriate handling of medical records.

● Build long-term patient relationships to encourage satisfaction, retention, and

referrals.

3. Team Management & Coordination

● Supervise and coordinate front-desk executives, patient coordinators, counsellors,

and support staff.

● Manage staff schedules, attendance, and operational coverage.

● Define responsibilities and ensure accountability for daily activities and patient

service standards.

● Foster a professional, collaborative, and patient-centric work culture.

4. Financial & Performance Management

● Monitor clinic revenue, expenses, billing, collections, and payment reconciliation.

● Ensure accurate billing and timely maintenance of financial and operational records.

● Prepare daily, weekly, and monthly MIS reports covering enquiries, consultations,

conversions, revenue, and collections.

● Monitor outstanding payments, treatment package utilisation, refunds, and related

documentation as per clinic policy.

● Track operational costs and inventory utilisation.

Required Qualifications & Experience

● Graduate in any discipline; a qualification in healthcare management, hospital

administration, business administration, or a related field is preferred.

● 2-5 years of relevant experience in clinic management, healthcare operations,

patient coordination, or premium client servicing.

● Prior experience in plastic surgery, aesthetic medicine, dermatology, cosmetology,

skin and laser clinics, or premium healthcare establishments is strongly preferred.

● Experience managing clinic operations, patient relationships, team coordination, and

revenue-related activities.

● Excellent verbal and written communication skills in English and Hindi.

● Strong interpersonal, organisational, problem-solving, and decision-making abilities.

● Proficiency in MS Office, CRM systems, clinic management software, and digital

communication platforms.

● Ability to handle confidential patient information with discretion and

professionalism.

● Willing to work clinic operating hours, including weekends, as required