Business Development Manager (BDM)

1. Business Development & New Client Acquisition

• Identify and develop new business opportunities for the company.
• Search for potential clients in Government, Semi-Government, PSU and Private Sector organisations.
• Identify organisations requiring manpower outsourcing, third-party payroll and facility management services.
• Generate new business leads through online research, references, networking, cold calling, email marketing and client visits.
• Develop and maintain a strong pipeline of prospective clients.

2. Client Search & Lead Generation

• Regularly search for new clients, companies, institutions, industries and government organisations requiring manpower services.
• Identify key decision-makers, HR Managers, Admin Heads, Purchase Managers and Procurement Officers.
• Generate qualified leads and maintain a database of prospective clients.
• Contact potential clients through calls, emails, LinkedIn and personal meetings.
• Identify upcoming manpower requirements, tenders, quotations and outsourcing opportunities.

3. Understanding Client Requirements & Scope of Work

• Understand the client's exact manpower requirements and operational needs.
• Study the Scope of Work (SOW), manpower categories, job descriptions, qualifications and experience requirements.
• Understand the number of manpower required, deployment locations, working hours, shifts and contract duration.
• Analyse statutory requirements, including PF, ESIC, minimum wages, bonus, leave, gratuity and other applicable labour compliances.
• Understand the client's budget, commercial expectations, payment terms and contract conditions.
• Coordinate with the concerned internal departments to assess the feasibility of the proposed work.

4. Services to Be Promoted

The Business Development Manager shall promote all manpower-related services offered by the company, including:

A. White-Collar Manpower

• Data Entry Operators
• Computer Operators
• Office Assistants
• Administrative Assistants
• Accountants
• Stenographers
• Receptionists
• Engineers and Technical Staff
• HR and Administrative Personnel
• Professional and Executive-Level Manpower

B. Blue-Collar Manpower

• Peons and Office Boys
• Drivers
• Security Guards
• Housekeeping Staff
• Helpers and General Workers
• Technicians and Maintenance Staff
• Gardeners and Field Staff
• Other skilled, semi-skilled and unskilled manpower

C. Third-Party Payroll Services

• Payroll outsourcing for client organisations.
• Employee onboarding and documentation.
• Salary processing and disbursement coordination.
• PF, ESIC and other applicable statutory compliance management.

D. Housekeeping & Facility Management

• Housekeeping manpower deployment.
• Office and commercial housekeeping services.
• Cleaning and maintenance manpower.
• Facility support staff.

E. Security & Guarding Services

• Security guard manpower supply.
• Security personnel deployment and coordination.
• Security staffing requirements for offices, institutions and establishments.

5. Client Meetings & Follow-Up

• Arrange meetings with prospective and existing clients.
• Present the company's profile, experience, services and capabilities.
• Regularly follow up on submitted proposals, quotations and commercial offers.
• Maintain communication with clients until the opportunity is converted into business.
• Understand client feedback and negotiate commercial terms within the company's approved limits.
• Maintain professional relationships with existing clients for repeat business and additional requirements.

6. Tender & Business Opportunity Identification

• Regularly monitor GeM, Central Government, State Government, PSU and private-sector tender portals.
• Identify suitable manpower outsourcing and facility management tenders.
• Study tender eligibility criteria, scope of work, manpower requirements and commercial conditions.
• Share relevant tender opportunities with the tender and management teams.
• Coordinate for pre-bid meetings, client clarifications and site visits wherever required.

7. Proposal, Quotation & Commercial

• CoordinationCoordinate with the tender/commercial team for preparation of quotations and proposals.
• Collect client requirements and provide all relevant information for preparing commercial offers.
• Coordinate for cost estimation based on minimum wages, PF, ESIC, statutory benefits, service charges and other applicable costs.
• Ensure proposals are submitted within the stipulated deadlines.
• Follow up with clients regarding approval, negotiation and work order issuance.

8. Internal Coordination & Contract Handover

• Coordinate with HR, Operations, Accounts and Tender Departments.
• Share confirmed client requirements with the Operations Team.
• Ensure proper handover of the scope of work, manpower details, commercial terms and deployment timelines.
• Assist in client onboarding and initial contract coordination.
• Maintain coordination with clients during the initial stage of contract commencement.

9. Reporting & MIS

The Business Development Manager shall maintain and submit regular reports covering:

• New leads generated.
• New clients contacted.
• Client meetings conducted.
• Qualified business opportunities identified.
• Quotations and proposals submitted.
• Follow-ups completed.
• Tenders identified and shared.
• New contracts secured.
• Expected business value and conversion status.
• Reasons for lost or unsuccessful business opportunities.

10. Key Performance Indicators (KPI)

Performance shall be evaluated based on:

1. Consistent generation of new business leads.
2. Acquisition of new clients.
3. Number of qualified business opportunities.
4. Client meetings and follow-up effectiveness.
5. Conversion of leads into quotations and confirmed contracts.
6. Revenue and business value generated.
7. Identification of new market segments and service opportunities.
8. Development of long-term client relationships.

11. Overall Responsibility

The primary responsibility of the Business Development Manager is to expand the company's manpower outsourcing business by identifying new clients, generating business leads, understanding client requirements and converting potential opportunities into confirmed contracts.

The position covers the complete manpower outsourcing segment, from white-collar to blue-collar manpower, including third-party payroll, housekeeping, security guarding, facility management and other manpower-related services.

Note: The Business Development Manager shall be responsible for business generation and client acquisition. Actual manpower deployment, payroll processing, statutory compliance and operational execution shall be coordinated with the respective internal departments.