Sales Manager – Travel & Tourism

• Key ResponsibilitiesCustomer Calling & Sales: Personally handle incoming customer enquiries through phone calls and WhatsApp, explain travel packages, answer questions, follow up with leads, and close bookings.
• Sales Team Management: Manage, guide, and monitor the sales team to achieve individual and monthly team targets.
• Team Building & Training: Help recruit, train, and develop sales executives, establish sales processes, and improve team performance.
• Lead Management: Track incoming enquiries, assign leads to team members, ensure timely follow-ups, and monitor lead conversion.
• Target Achievement: Take responsibility for personal sales targets as well as the overall team's booking and revenue targets.
• Sales Strategy: Develop practical strategies to improve conversion rates, increase bookings, and generate revenue.
• Customer Consultation: Attend customers who occasionally visit the office, understand their travel requirements, explain suitable packages, and assist them with booking decisions.
• Performance Tracking: Monitor calls, follow-ups, quotations, confirmed bookings, and payment collections.
• CRM & Reporting: Maintain customer records and prepare daily, weekly, and monthly sales reports using CRM software and Excel/Google Sheets.
• Marketing Coordination: Coordinate with the digital marketing team to review incoming leads and track their conversion into confirmed bookings.
• Customer Relationship Management: Handle important customer queries and ensure a smooth experience throughout the sales and booking process.

Requirements

• 4–7 years of experience in sales, preferably in the travel and tourism industry.
• Hands-on experience in customer calling, lead follow-ups, negotiation, and closing bookings.
• Experience managing or supervising a sales team.
• Ability to train team members and achieve individual and team sales targets.
• Excellent communication, persuasion, and negotiation skills.
• Familiarity with CRM systems, lead management, and sales reporting.
• Proficiency in Hindi and English; Marathi is an added advantage.
• Strong organizational skills and a target-oriented mindset.

Preferred Candidate

ProfileCandidates with experience in selling tour packages, pilgrimage tours, group departures, domestic holidays, or international travel packages will be preferred.

We are looking for a hands-on Sales Manager who can personally handle customer calls and close bookings while managing and developing a sales team. The candidate should be comfortable working from the office, handling online enquiries, and meeting customers who occasionally visit the office.