International BPO Executive

Hiring: Customer Support Executive – Banking Process

Company: Suryoday Bank

Location: Belapur, Navi Mumbai

Payroll: Direct Bank Payroll

Salary: ₹3 LPA – ₹4 LPA (depending on experience & communication skills)

Shift: Rotational Shifts

Week Off: Rotational Week Off

Education: Graduate

Experience: Fresher and Experienced both can apply

Key Responsibilities:

- Handle inbound customer calls and provide professional support for banking-related queries.

- Assist customers with account, transaction, banking products, and service-related queries.

- Resolve customer issues efficiently while maintaining high service quality.

- Follow standard BPO/customer service processes, call handling procedures, and escalation protocols.

- Maintain accurate call records and update customer information in the system.

- Ensure proper communication, active listening, and customer satisfaction.

- Escalate complex or unresolved issues to the appropriate department.

Eligibility:

- Graduate candidates with good English communication and fluency.

- Freshers and experienced candidates may apply, subject to process requirements.

- Candidates fluent in Tamil, Telugu, Kannada, Gujarati, Malayalam, or Odia can also apply.

- Strong customer-handling and communication skills are preferred.