Hospital Admin

Hospital General Manager – Admin & Operations

Company: OroFace Dental and EyeLens Hospital

Experience: 5 years or more

Employment Type: Full-time

Location: [Seawoods]

Job Summary

We are looking for an experienced Hospital General Manager / Admin & Operations Head to independently manage the overall non-clinical operations, administration, business development and growth of OroFace Dental and EyeLens Hospital.

Key Responsibilities

Manage day-to-day hospital operations and administration.

Manage reception, patient coordination and overall patient experience.

Supervise, recruit, train and manage non-clinical staff.

Set and implement SOPs and ensure operational discipline.

Manage sales, patient conversion, follow-ups and revenue growth.

Plan and monitor digital, local and referral marketing activities.

Track leads, appointments, conversions, revenue and marketing ROI.

Manage vendors, procurement, inventory and facility maintenance.

Coordinate accounts, billing, collections, expenses and financial controls.

Handle patient complaints and administrative escalations.

Coordinate legal, licensing, statutory and regulatory compliance with professionals.

Coordinate with doctors and clinical teams for smooth operations.

Prepare daily/weekly/monthly MIS reports for the Founder/Director.

Identify operational problems and implement corrective actions.

Develop new business opportunities, corporate tie-ups and referral channels.

Ensure high standards of patient service, cleanliness, discipline and professionalism.

Take ownership of overall hospital performance and operational efficiency.

Candidate Profile

Graduate/MBA/Hospital or Healthcare Management preferred.

5–10+ years of experience in hospital, dental, ophthalmology or healthcare operations.

Strong leadership, communication and people-management skills.

Experience in sales, marketing and business development.

Strong knowledge of administration, vendor management and operational processes.

Good understanding of financial controls and MIS.

Proactive, accountable, target-oriented and capable of working independently.

Should be able to manage multiple departments and take complete ownership.

Key Performance Areas

Operations | Revenue | Sales | Marketing | Patient Experience | HR | Cost Control | Compliance | Business Growth

The ideal candidate should be capable of independently managing the hospital's day-to-day operations and allowing the Founder/Doctors to focus primarily on clinical work and strategic growth.