Email Support Executive

backoffice executive
Kopar Khairane, Navi Mumbai
₹16,000 - ₹22,000 monthly

Fixed

₹16,000 - ₹22,000

Earning Potential

₹22,000

Work from OfficeWork from Office
Full TimeFull Time
Any experienceAny experience
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

Fast HR reply

Fast HR reply

HR responded to 80% candidates in last 1 days

10 applicants

10 applicants

Benefits include: PF, Travel Allowance (TA), ESI (ESIC), 5 working days, Two-way cab

Benefits include: PF, Travel Allowance (TA), ESI (ESIC), 5 working days, Two-way cab

Job Description

  • mail & Chat Support Executive – Job ResponsibilitiesHandle customer queries through email and live chat in a professional manner.
  • Respond to customer requests within the defined SLA/TAT.
  • Provide accurate information about products, services, orders, accounts, or processes.
  • Understand customer issues and provide appropriate solutions.
  • Handle complaints and escalations professionally.
  • Maintain proper records of customer interactions in the CRM/ticketing system.
  • Follow predefined email templates, communication guidelines, and quality standards.
  • Coordinate with internal departments to resolve customer issues.
  • Ensure correct grammar, spelling, tone, and professionalism in written communication.
  • Manage multiple chat conversations while maintaining response quality.
  • Prioritize urgent and important customer requests.
  • Follow company policies regarding data privacy and customer information.
  • Meet daily productivity, response-time, quality, and customer satisfaction targets.
  • Escalate unresolved or complex issues to the appropriate department.
  • Maintain a positive customer experience throughout the interaction

Job role

Work location
Work locationKopar Khairane, Navi Mumbai, Maharashtra, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - BPO / Voice / Blended
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceAny experience
Education
EducationGraduate
Skills
SkillsBlended process, Domestic BPO, Non-Voice Process, Non-Voice/Chat Process
English level
English levelGood (Intermediate / Advanced) English
Age limit
Age limit18 - 35 years
Gender
GenderAny gender

About company

Name
Namebackoffice executive
Address
AddressKopar Khairane, Navi Mumbai, Maharashtra, India
Job posted by backoffice executive

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You can expect a minimum salary of 16,000 INR and can go up to 22,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 9 Sept 2026. For more details, download apna app and find Full Time jobs in Mumbai . Through apna, you can find jobs in 64 cities across India. Join NOW!