Customer Support Executive

Job Description – Courier & Operations ExecutiveCompany: Zone Alpha

Job Role: Courier & Operations Executive

Department: Operations & Dispatch

Location: Navi Mumbai, Maharashtra

Employment Type: Full-Time

About Zone AlphaZone Alpha is a growing e-commerce business dealing in gadgets and consumer electronics such as drones, smartwatches, projectors, gaming consoles, earbuds, gimbals, speakers and other electronic products.

We are looking for a responsible, organized and detail-oriented Operations Executive to manage daily order processing, courier slip generation, packing coordination and dispatch operations.

• Key Responsibilities1. Courier Slip & Shipping OperationsGenerate and print courier slips/shipping labels for all eligible orders.
• Verify customer name, address, phone number, product and order details before printing.
• Ensure the correct courier service and shipping method is selected.
• Sort courier slips according to orders and products.
• Maintain proper records of dispatched shipments.
• Coordinate with courier partners for pickup and shipment handover.
• 2. Order ProcessingProcess daily orders received through the Zone Alpha website and other sales channels.
• Check order status, payment mode, COD/Prepaid details and special instructions.
• Identify incomplete, duplicate, suspicious or problematic orders and report them to the concerned team.
• Coordinate with the sales/support team whenever order clarification is required.
• 3. Packing & DispatchCoordinate product picking and packing according to the order.
• Verify the product before packing to avoid wrong-product dispatches.
• Ensure proper packaging and protection of electronic products.
• Match the packed parcel with the correct courier slip.
• Ensure all ready orders are dispatched within the daily cutoff time.
• Maintain a clean and organized packing/dispatch area.
• 4. Inventory & Operations SupportCoordinate with the inventory team for product availability.
• Report out-of-stock products before dispatch.
• Assist with stock movement and product verification when required.
• Help maintain proper records of returned, cancelled and undelivered shipments.
• Support RTO/return processing and product segregation when required.
• 5. Daily Operations ReportingMaintain daily dispatch and courier records.
• Prepare daily reports for:

• Total orders received
• Orders processed
• Orders dispatched
• Pending orders
• RTO/return orders
• Cancelled orders
• Out-of-stock orders
• Report operational issues to the Operations Manager.
• Required SkillsGood computer knowledge.
• Basic knowledge of Shopify/e-commerce order management is preferred.
• Ability to work with Excel/Google Sheets.
• Good attention to detail.
• Good communication and coordination skills.
• Ability to manage multiple orders simultaneously.
• Fast and accurate data entry.
• Responsible and punctual.
• Ability to work in a fast-paced e-commerce environment.
• Preferred Experience0–2 years of experience in e-commerce operations, warehouse operations, courier/dispatch or order processing.
• Freshers with good computer skills and a willingness to learn can also apply.

Key Performance Indicators (KPI)Performance will be evaluated based on:

• Courier Slip Accuracy: 98%+ accuracy
• Order Processing Accuracy: 99%+
• Same-Day Dispatch: Maximum possible orders dispatched on time
• Wrong Dispatch: Zero tolerance for avoidable wrong-product shipments
• Daily Order Processing: As per assigned workload
• Pending Orders: Minimum avoidable pending orders
• Packing Quality: Proper and secure packaging
• Attendance & Punctuality: Consistent and reliable
• Operational Discipline: Proper documentation and follow-up

Working StyleThe ideal candidate should be:

Accurate • Fast • Responsible • Organized • Proactive • Team-Oriented

This position is suitable for someone who wants to build a career in e-commerce operations, logistics and warehouse management.

ReportingReports To: Operations Manager / Management, Zone Alpha

SalarySalary: Based on experience, skills and interview performance.

Growth Opportunity: Performance-based increments, incentives and additional responsibilities may be offered based on performance.