Tourist Visa Officer

Job Summary

We are looking for a knowledgeable and client-focused Tourist Visa Officer who can independently handle tourist visa enquiries, documentation, application preparation, client coordination and follow-ups for multiple international destinations.

Key Visa Knowledge Required

The candidate must have good working knowledge of:

* China Tourist Visa – visa categories, eligibility, documentation, application process, appointment requirements and processing timelines.

* Schengen Tourist Visa – Schengen countries, visa jurisdiction, eligibility, documentation, travel itinerary, travel insurance, financial requirements, appointment/biometrics and application process.

* USA B1/B2 Tourist Visa – DS-160, appointment process, interview preparation, eligibility, documentation and common refusal reasons.

* Canada Visitor Visa (TRV) – eligibility, online application, documentation, financial proof, travel history, purpose of visit, biometrics and application process.

* Dubai / UAE Tourist Visa – visa types, required documents, eligibility, processing time, validity and entry requirements.

Key Responsibilities

* Handle client enquiries related to tourist visas.

* Understand the client’s travel purpose, profile, financial background and travel history.

* Explain visa eligibility, documentation and complete application procedures accurately.

* Check and verify client documents before submission.

* Prepare application forms and supporting documentation.

* Guide clients regarding financial documents, employment/business proof, invitation letters, travel itineraries and other supporting documents.

* Coordinate with clients for missing or updated documents.

* Schedule appointments and coordinate biometrics/interviews wherever applicable.

* Prepare clients for USA visa interviews and other visa-related interviews where required.

* Track application status and provide timely updates to clients.

* Maintain accurate records of applications and follow-ups.

* Stay updated with changes in visa rules, documentation requirements, fees and procedures.

* Coordinate with internal sales and documentation teams.

* Maintain professional communication and provide transparent information to clients.

Required Skills

* Strong knowledge of China, Schengen, USA, Canada and Dubai tourist visas.

* Excellent documentation and application-handling skills.

* Good knowledge of visa forms and online application portals.

* Strong communication and client-handling skills.

* Ability to identify documentation gaps and potential application weaknesses.

* Good English communication skills.

* Good follow-up and coordination skills.

* Ability to handle multiple applications simultaneously.

* Strong attention to detail.

Preferred Qualifications

* Graduate in any discipline.

* Previous experience in immigration consultancy, visa consultancy, travel agency or international education/visa services.

* Candidates with hands-on experience handling USA B1/B2, Schengen, Canada Visitor Visa and UAE Tourist Visa applications will be preferred.

Performance Expectations

* Accurate application preparation with minimum documentation errors.

* Timely completion and submission of applications.

* Effective client follow-up.

* High-quality client service.

* Achievement of assigned application/conversion targets.