Associate Manager - IT

• Provide day-to-day support for SAP and other business applications and ensure smooth system operations across all solar plants.
• Coordinate with SAP and application support partners for incident resolution, enhancement requests, and service delivery as per agreed SLAs.
• Act as the primary point of contact between business users, support partners, and IT teams for SAP and application-related issues.
• Support SAP modules and business applications used in manufacturing, warehouse, quality, maintenance, and finance functions.
• Maintain application availability, track recurring issues, and drive permanent resolutions.
• Support business users during system upgrades, testing activities, and new feature deployments.
• Coordinate integration activities between SAP and systems such as MES, WMS, Quality Systems, Traceability Solutions, and other plant applications.
• Assist in the implementation and support of digital initiatives, including MES, traceability, dashboards, analytics, and Industry 4.0 projects.
• Gather business requirements and work with implementation partners to deliver system improvements and new functionalities.
• Manage user access, application documentation, SOPs, and knowledge-transfer activities.
• Coordinate with vendors, OEMs, and internal stakeholders to ensure timely project execution and support.
• Monitor support performance, track open issues, and provide regular status updates to management.
• Ensure compliance with IT policies, cybersecurity guidelines, audit requirements, and organizational standards.
• Support internal and external audits related to SAP, applications, and digital systems.

Qualifications

• B.E./B.Tech in Computer Science, Information Technology, Electronics, Instrumentation, or related discipline.
• MCA or MBA (Systems) preferred.
• SAP certification will be an added advantage.

Experience

• 6–10 years of experience in SAP and business application support.
• Hands-on experience in coordinating SAP support partners and managing application support operations.
• Experience in manufacturing industries with exposure to SAP, MES, WMS, Quality Systems, or Traceability solutions.
• Experience in SAP integration projects and digital transformation initiatives.
• Knowledge of incident management, change management, testing (SIT/UAT), and vendor coordination.
• Exposure to Industry 4.0, Analytics, IoT, or digital manufacturing solutions will be preferred.
• Strong stakeholder management, communication, and problem-solving skills.