Receptionist / Front Office Executive

FRONT OFFICE EXECUTIVE

Location: Must operate from 2 locations in Mumbai (Juhu and Kemps Corner)

Employment Type: Full Time - no private practice will be permitted

Experience: 5+ Years

Shift: 8:15am & 5:15pm

Gender: Female

Candidate must have worked in doctor’s clinic, health / wellness centre, skin clinic, dietitians’ clinic, diagnostic centres, etc…

Key Responsibilities:

 Ability to provide premium & quality service to elite clients (V IMP)

 Greet and welcome visitors, clients, and guests in a warm and professional manner. (IMP)

 Exceptional English & Hindi Proficiency: Strong written and verbal communication skills (IMP)

 Tech-Savvy: Comfortable and proficient with various computer applications and tools. (IMP)

 Organizational Expertise: Excellent organizational abilities to manage tasks efficiently.

 Client Coordination: Proven ability to engage and communicate effectively with high-profile clients, both locally and internationally.

 Answer and direct phone calls, taking messages when necessary.

 Explain services offered to clients and clear all their queries (V IMP)

 Assist in registration and payments to ensure smooth experience for the client (V IMP)

 Guide & train clients on how to operate our WebApp & MobileApp (V IMP)

 Respond to customer inquiries via phone, email, and in-person, providing accurate information and assistance.

 Maintain a clean and organized front office area.

 Schedule appointments and manage calendars for staff as needed.

 Handle incoming and outgoing mail and packages.

 Assist with administrative tasks, including data entry, filing, and document preparation.

 Process customer orders (shop) and manage customer accounts.

 Collaborate with other departments to ensure seamless service delivery.

 Address and resolve customer complaints and issues promptly and effectively.

 Maintain confidentiality of sensitive information.

 Perform other duties as assigned by management.

Qualifications:

 High school diploma or equivalent; additional qualifications in customer service or administration are a plus.

 Proven experience in a front office or customer service role is preferred.

 Excellent verbal and written communication skills.

 Strong interpersonal skills and a friendly demeanour.

 Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.

 Ability to multitask and work in a fast-paced environment.

 Strong problem-solving skills and attention to detail.

 Ability to work independently and as part of a team.

§  Age 30+

§  Current salary should be around 20k to max 25k per month

§  Candidates able to perform basic tests on clients such as weight check, body measurements, Blood Pressure, etc.. would be a bonus.