Customer Care Executive

Company: Nexfluence Marketing Agency

Website: www.nexfluenceagency.com

Job Type: Full-Time

Department: Customer Support / Client Servicing

Experience: 0-5 Years

Salary: ₹14,000 – ₹20,000 per month + Performance-Based Incentives

Work Mode: [Work From Home / Hybrid]

Job Description

Nexfluence Marketing Agency is looking for a Customer Care Executive to handle customer and client communication, resolve queries, provide timely assistance, and ensure a smooth customer experience.

The ideal candidate should have good communication skills, a professional attitude, and the ability to understand customer requirements and provide appropriate solutions.

• Key ResponsibilitiesHandle customer queries through calls, WhatsApp, email, and other communication channels.
• Respond to customer questions professionally and promptly.
• Understand customer requirements and provide relevant information about our services.
• Resolve customer issues and complaints effectively.
• Follow up with customers regarding ongoing queries and requirements.
• Coordinate with internal teams to resolve customer-related issues.
• Maintain accurate records of customer interactions and follow-ups.
• Assist customers throughout the service onboarding process.
• Build positive and professional relationships with customers.
• Ensure a smooth and satisfactory customer experience.
• RequirementsGood communication and interpersonal skills.
• Good Hindi communication and basic English.
• Professional and polite approach while dealing with customers.
• Basic computer knowledge.
• Comfortable handling calls, WhatsApp, and emails.
• Good problem-solving and follow-up skills.
• Ability to work independently as well as with a team.
• Freshers are welcome to apply.
• Previous experience in customer support, telecalling, client servicing, or customer care will be an advantage.
• What We OfferFixed monthly salary.
• Performance-based incentives.
• Professional work environment.
• Learning and career-growth opportunities.
• Exposure to digital marketing and client servicing.
• Opportunity to develop communication and customer relationship skills.