Travel Sales Executive

Tattva Holidays LLP is looking for an experienced Travel Sales Executive to join our team at Charni Road, Mumbai.

The candidate will be responsible for handling travel enquiries, understanding customer requirements, suggesting suitable holiday packages, preparing/coordinating quotations, following up with prospective customers and converting enquiries into confirmed bookings. The ideal candidate should have 2–3 years of experience in travel/holiday sales, strong communication and negotiation skills, and a proven ability to convert enquiries into sales.

Key Responsibilities & Tasks:

·        Handle inbound travel enquiries received through various channels.

·        Contact customers promptly and understand their travel requirements, budget, preferences and expectations.

·        Recommend suitable domestic and international holiday packages based on customer requirements.

·        Prepare and communicate package quotations and itineraries in coordination with the relevant team.

·        Follow up regularly with prospective customers through phone calls, WhatsApp and other communication channels.

·        Handle customer queries, objections and price negotiations effectively.

·        Convert travel enquiries into confirmed bookings and achieve monthly sales targets.

·        Maintain a proper follow-up pipeline and ensure that no genuine enquiry is missed.

·        Build strong relationships with customers and encourage repeat business and referrals.

·        Coordinate with hotels, tour operators, airlines and internal teams wherever required to complete the booking process.

·        Maintain accurate records of enquiries, follow-ups, quotations and confirmed bookings in the CRM/system.

·        Monitor the status of open enquiries and take timely action to improve conversion.

·        Upsell and cross-sell relevant travel services such as hotels, activities, transfers, sightseeing, flights and other travel services where applicable.

·        Stay updated on destinations, holiday packages, travel trends and product offerings.

·        Provide timely updates/reports on sales activities, enquiries, conversions and pending follow-ups to management.

What We Are Looking For?

We are specifically looking for a sales-oriented travel professional, not a purely operations, ticketing or back-office candidate.

The candidate should be comfortable with:

Travel Enquiry → Customer Call → Requirement Understanding → Package/Quotation → Follow-up → Negotiation → Conversion → Confirmed Booking.

Key Performance Expectations:

·        Enquiry-to-booking conversion

·        Monthly sales achievement

·        Timely follow-up of enquiries

·        Revenue generated

·        Customer satisfaction and repeat business

Graduate / Diploma in Travel & Tourism is preferred but not mandatory.

Candidates who have worked as Travel Consultant / Holiday Sales Executive / Travel Sales Executive / Travel Consultant – Sales are encouraged to apply.

**Candidates may also WhatsApp their updated CV on 8369729679 with the subject “Travel Sales Executive – Charni Road”**