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Job Title: Operations Executive

Location: Powai Mumbai

Company: myUDAAN

Department: Operations

Employment Type: Part Time

About myUDAAN

myUDAAN is India’s leading MaaS (Mobility as a Service) platform providing eldercare, assisted mobility, and transport services. Our mission is to empower seniors and people with mobility challenges through reliable, compassionate, and technology-enabled support.

Role Overview

The Operations Executive will manage day-to-day service delivery, coordinate with the field team on phone calls, and ensure seamless fulfilment of all home-based care and mobility services. This role involves coordinating field executives, ensuring high service quality, leading onboarding and maintaining strong communication with customers and internal teams.

Key Responsibilities

• Manage field operations on phone to ensure timely and quality service delivery.
• Coordinate daily scheduling, task allocation, and route planning for field staff.
• Provide real-time service fulfilment & resolve field escalations
• Oversee onboarding, documentation for new field team members.
• Ensure compliance with SOPs, safety protocols, and service standards.
• Collaborate with Customer Support, Tech, and Service Excellence teams
• Support recruitment and field workforce expansion as required.
• Drive operational discipline, professionalism, and a culture of accountability.

Key Requirements

• Graduate/Undergraduate in any discipline; operations or service industry experience preferred.
• 1- 2 year operations experience ( healthcare, logistics, mobility, or service industry is a plus).
• Strong communication, coordination, and people management skills.
• Ability to work in fast-paced environments and manage field challenges.
• Proficiency in smartphone apps, basic Excel/Google Sheets, and CRM tools.
• Customer-first mindset with problem-solving ability.

What We Offer

• Competitive salary
• Insurance
• Opportunity to impact the lives of seniors and people with mobility needs
• Growth opportunities in a rapidly scaling tech-enabled service company
• Supportive, mission-driven work culture

Send resume to info@myudan.org