Relationship Manager(Personal Loan Or Business Loan)

Key Responsibilities:

1. Sales & Digital Business Development> Source and close Personal Loan and Business Loan opportunities through

 fintech platforms, digital leads, tele-sales, and field sourcing.

> Drive conversions from app-based, website, and marketplace leads.

> Onboard and manage DSAs, channel partners, fintech aggregators, and referral partners.

> Achieve assigned monthly and quarterly PL/BL disbursement and login targets.

> Conduct customer and partner meetings to build a strong local presence in assigned geography.

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2. Customer Experience & Relationship

Management> Own the complete customer journey from lead generation to loan disbursement on fintech systems.

> Provide real-time assistance to customers for digital onboarding, e-KYC, and documentation uploads.

> Educate customers on fintech-enabled loan products, pricing, tenure options, and digital repayment mechanisms.

> Ensure quick resolution of customer queries through CRM tools and support platforms.

3. Loan Process & Platform Management> Assist customers with online loan applications, e-signing, and digital documentation.

> Coordinate with credit, risk, and underwriting teams to ensure faster approvals and minimal TAT.

> Track applications using CRM, LMS, and internal dashboards.

> Ensure smooth and timely disbursement through digital and banking integrations.

4. Market & Product Intelligence> Monitor fintech market trends, competitor offerings, interest rates, and

customer behavior.

> Share on-ground feedback with product, tech, and marketing teams to improve journey and conversion.

> Identify cross-sell and up-sell opportunities using customer data insights.

5. Compliance, Risk & Documentation> Ensure adherence to fintech-specific KYC, AML, and digital compliance standards.

> Maintain accuracy and completeness of digital documentation as per regulatory and internal policies.

> Support audits and internal checks related to loan sourcing and documentation.

6. Reporting, Analytics & Performance

Tracking> Maintain daily MIS on logins, approvals, disbursements, and conversion ratios.

> Track funnel metrics and productivity using fintech dashboards and analytics tools.