Quality Analyst - BPO
Prodigy HuntersFixed
₹40,000 - ₹48,000
Earning Potential
₹48,000
Fixed
₹40,000 - ₹48,000
Earning Potential
₹48,000
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
81 applicants
Benefits include: PF, Health Insurance, ESI (ESIC)
Job Description
Job Summary: We are hiring an experienced Quality Analyst for our BPO operations in Mumbai. If you have at least 1.5 year of experience in inbound calls/chat auditing, feedback delivery, and CSAT improvement, apply now!
- Salary & Benefits Monthly Take-Home: ₹40,000 – ₹48,000 per month
- Work Timings: 5.5 Days Working (Saturday Half-day & Sunday Fixed Off)
- Job Type: Full-time
- Job Location: 8th Floor, Tower E, Unit No. 2, Times Square Building, Andheri-Kurla Road, Marol, Andheri East, Mumbai
Key Responsibilities:
- Audit voice and chat interactions as per monthly quality targets.
- Conduct 1-on-1 feedback sessions with agents to improve performance.
- Perform CSAT/DSAT analysis and ACPT analysis to identify process gaps.
- Implement Corrective and Preventive Actions (CAPA) and lead quality calibration sessions.
- Maintain quality reports and track error trends on MS Excel.
Requirements & Candidate Profile
- Experience: Minimum 12 Months (1 Year) as a BPO Quality Analyst (Mandatory).
- Education: Graduate in any stream (Mandatory).
- Language Proficiency:
- English (Excellent - Mandatory/Must)
- Hindi (Fluent - Mandatory/Must)
- At least 2 Regional Language (Tamil / Telugu / Kannada / Malayalam / Marathi)
- Laptop: Must have a personal laptop.
- Joining: Immediate joiners preferred.
- Age Limit: Up to 35 years.
Interview & Application Details
- Interview Process: Direct Walk-in / Quick Selection
- How to Apply: Send your resume directly on WhatsApp to 9606906191 or 9606906194
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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