IT Business Development & Sales Manager

Role Details:

Role: IT Sales Manager cum Business Development Manager

Experience: 2 Years to 5 Years

Industry: IT Services & Consulting

Function: Sales & Business Development

Education: Graduation Mandatory

Location: Andheri (West), Mumbai

Working Days: 6 Days, i.e., Monday to Friday (WFO) & Saturday (WFH)

Job Summary:

We are looking for a dynamic, target-driven, and client-focused professional to lead the sales

function, drive business growth, and manage key client relationships. The candidate will be

responsible for team leadership, business development, revenue generation, high-value deal

closures, operational coordination, and ensuring customer satisfaction while maintaining strong

internal and external communication.

Key Responsibilities:

Sales & Business Development:

• Generate new business opportunities through lead generation, networking, referrals, and

market research.

• Conduct cold calling, outbound sales activities, and follow-ups with prospective clients.

• Identify potential clients and develop strategies to convert leads into business opportunities.

• Prepare and share quotations, proposals, and commercial offers with clients.

• Ensure timely quotation follow-ups and negotiations to maximize conversions.

• Close high-value deals and achieve assigned revenue targets.

• Conduct client meetings and client visits for business development and relationship

management.

• Develop and maintain long-term relationships with clients to ensure repeat business and

client retention.

• Manage key accounts and act as the primary point of contact for major clients.

Team Management & Leadership:

• Lead, guide, and motivate the sales team to achieve individual and team targets.

• Monitor team performance through regular reviews, KPI tracking, and performance

evaluations.

• Provide training, mentoring, and support to team members for continuous improvement.

• Ensure discipline, productivity, and adherence to company policies within the team.

Operations Coordination & Client Servicing:

• Coordinate effectively between sales and operations teams for smooth execution of

projects/services.

• Ensure timely delivery of commitments made to clients.

• Handle client escalations and resolve issues in a professional and timely manner.• Maintain high levels of customer satisfaction and service quality.

Reporting & Administrative Responsibilities:

• Prepare daily, weekly, and monthly sales reports, MIS reports, and business updates for

management.

• Maintain accurate and updated CRM entries, sales pipelines, and customer interaction

records.

• Track sales performance, lead status, conversion ratios, and revenue forecasts.

• Ensure proper documentation of proposals, contracts, and client communications.

Payment & Commercial Follow-Up:

• Follow up with clients for pending payments and ensure timely collections.

• Coordinate with internal accounts/finance teams regarding invoicing and payment status.

Additional Important Responsibilities:

• Achieve monthly, quarterly, and annual sales targets set by management.

• Analyze market trends, competitor activities, and customer requirements to identify growth

opportunities.

• Participate in strategic planning for business expansion and revenue growth.

• Maintain healthy sales pipeline forecasting and business projections.

• Ensure compliance with company pricing, approval, and commercial policies.

• Represent the company at exhibitions, events, networking meets, and industry conferences

whenever required.

• Maintain professionalism and brand image during all client interactions.

Required Skills & Competencies:

• Strong leadership and team management abilities.

• Connects with CISO, CIO and VP IT in the BFSI sector in Mumbai and a positive rapport

through past sales into these accounts.

• Excellent communication, negotiation, and interpersonal skills.

• Strong business development and client relationship management skills.

• Ability to handle escalations and work under pressure.

• Strong coordination, multitasking, and problem-solving skills.

• Proficiency in CRM tools, MS Excel, and sales reporting.

• Result-oriented mindset with strong follow-up and closure abilities.

• Good presentation and proposal drafting skills.

Preferred Qualifications:

• Bachelor’s degree in business administration, Marketing, or a related field.

• An MBA in Sales/Marketing will be an added advantage.

• Experience in B2B sales, corporate sales, or key account management