International Voice Process Agent

We are looking for a confident and customer-focused International Voice Process Agent to handle customer interactions through international voice support. The ideal candidate should have excellent spoken English, strong communication skills, and the ability to resolve customer queries efficiently and professionally.

Key Responsibilities:

• Handle inbound and/or outbound calls from international customers.
• Understand customer concerns and provide accurate information and solutions.
• Maintain a professional and courteous tone throughout customer interactions.
• Resolve customer issues within defined service levels and quality standards.
• Accurately record customer information and interaction details in CRM systems.
• Follow company policies, processes, and communication guidelines.
• Escalate complex issues to the appropriate team when required.
• Meet individual and team targets related to customer satisfaction, quality, productivity, and attendance.
• Maintain confidentiality of customer and company information.
• Participate in training, coaching, and performance improvement programs.

Required Skills & Qualifications:

• Excellent verbal and written communication skills in English.
• Strong listening and interpersonal skills.
• Comfortable communicating with international customers.
• Basic computer knowledge and familiarity with CRM/customer-support tools.
• Ability to multitask and work under pressure.
• Good problem-solving and customer-handling skills.
• Willingness to work in rotational shifts, including night shifts, if required.
• Candidates with prior international voice/BPO/customer-service experience are preferred.

Key Competencies:

• Communication skills
• Active listening
• Customer service orientation
• Problem-solving
• Patience and empathy
• Time management
• Teamwork
• Adaptability

Experience:

• Fresher: Candidates with strong English communication skills may apply.
• Experienced: 6 months–3 years of experience in international voice process, BPO, customer support, or call-center operations preferred.

Work Environment:

• International customer support process
• Rotational shifts
• Performance-driven environment
• Shift allowances/incentives may be applicable depending on company policy

Compensation:

Salary will be based on experience, communication skills, process requirements, and company standards.

Contact- Shreya 9987502996/ vibrantzz.shreya@gmail.com