Customer Support Executive

Job Title: Customer Support Executive – Voice ProcessProcess: US-Based Payment Gateway Network

Work Schedule: 5 Days Working + 2 Rotational Week-Offs

Shift: 24/7 Rotational Shifts

Experience: Minimum 6 Months of Voice Process Experience

Salary: Up to ₹35,000 per month

• Roles & ResponsibilitiesHandle inbound and outbound customer calls for a US-based payment gateway network.
• Assist customers with payment-related queries, transactions, account-related concerns, and technical issues.
• Understand customer concerns and provide accurate and timely resolutions.
• Follow standard operating procedures (SOPs) and maintain process compliance.
• Verify customer/account details as per security and authentication guidelines.
• Troubleshoot basic payment and transaction-related issues and escalate complex cases to the appropriate team.
• Maintain accurate records of customer interactions and update the CRM/system accordingly.
• Ensure high-quality customer service while meeting defined performance and quality targets.
• Handle customers professionally and maintain a positive customer experience.
• Work effectively in a 24/7 rotational shift environment, including rotational week-offs.
• Follow company policies, data-security guidelines, and compliance requirements.
• Candidate RequirementsMinimum 6 months of experience in a voice/customer support process is mandatory.
• Excellent verbal communication skills in English.
• Comfortable communicating with US-based customers.
• Good listening, problem-solving, and interpersonal skills.
• Ability to work in rotational shifts and rotational week-offs.
• Basic computer knowledge and familiarity with CRM/customer support tools.
• Candidates should be customer-focused, confident, and professional.
• Key SkillsExcellent English communication
• Customer handling
• Active listening
• Problem solving
• Payment/transaction support
• CRM handling
• Conflict resolution
• US customer interaction
• Multitasking
• Compensation & BenefitsSalary: Up to ₹35,000 per month
• 5 days working
• 2 rotational week-offs
• 24/7 rotational shifts
• Opportunity to work with a US-based payment gateway process
• Professional growth and career development opportunities