Customer Support Executive
Hagnos Marketing and ConsultingFixed
₹40,000 - ₹55,000
Earning Potential
₹55,000
Fixed
₹40,000 - ₹55,000
Earning Potential
₹55,000
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
137 applicants
Benefits include: PF, ESI (ESIC)
Job Description
Hiring – Customer Support Executive
📍 Location: Ghatkopar, Mumbai
💼 Experience: 1–4 Years
🗓️ Working Days: 6 Days/Week
🔹 Job Responsibilities:
Handle inbound and outbound customer interactions via calls, emails, and other
communication channels
* Address customer queries, concerns, and requests in a timely and professional
manner
* Manage minor issues independently and escalate complex cases to the relevant
internal departments
* Coordinate with internal teams (operations, collections, underwriting, etc.) to
resolve customer concerns efficiently
* Ensure accurate and timely documentation of all customer interactions in the
system
* Follow up with customers to ensure closure of queries and satisfaction
* Maintain a high level of service quality and adherence to SLAs
* Identify recurring issues and share feedback with the team for process
improvement
🔹 Preferred Background:
Banking / NBFC / Financial Services / Customer Support / Voice Process
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
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