Customer Support Executive
Unicorn HRFixed
₹18,000 - ₹22,000
Earning Potential
₹22,000
Fixed
₹18,000 - ₹22,000
Earning Potential
₹22,000
Work from Office
Full Time
Freshers only
Basic EnglishJob highlights
2 applicants
Job Description
- Key ResponsibilitiesHandle customer queries and requests through phone, email, chat, and other communication channels.
- Understand customer concerns and provide accurate and timely resolutions.
- Follow up on pending customer requests and ensure closure within defined TAT/SLA.
- Coordinate with internal teams such as Sales, Operations, Credit, Collections, and Support for issue resolution.
- Maintain proper records of customer interactions, complaints, requests, and resolutions.
- Identify recurring customer issues and escalate complex cases to the appropriate team.
- Ensure compliance with company policies, processes, and service standards.
- Maintain a high level of customer satisfaction and service quality.
- Support customers with product/service-related information and documentation requirements.
- Prepare basic reports and maintain daily/weekly service-related MIS.
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 0 to 1 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Only Male candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai at apna.
No work-related deposit needs to be made during your employment with the company.
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