Customer Service Executive For International BPO
Gratitude IndiaFixed
₹40,000 - ₹55,000
Earning Potential
₹55,000
Fixed
₹40,000 - ₹55,000
Earning Potential
₹55,000
Work from Office
Full Time
Min. 6 months
Good (Intermediate / Advanced) EnglishJob highlights
1 applicants
Job Description
The role is suited for candidates with customer service experience, preferably in telecom or technical services. The candidate will handle end-to-end service activation/assurance, customer requests, order management, billing-related support, and coordination with internal teams while maintaining service quality and compliance.
Eligibility
Greater than 6 months experience in relevant customer service industry
Preferred domain: Telecom / Technical Services
Graduate or undergraduate in a relevant customer service field preferred
Strong English communication with neutral accent
Advanced Windows/computer proficiency and accurate data-entry skills
Flexible for 24x7 environment, primarily aligned to Australian business hours
Key Responsibilities
Handle customer service interactions with strong written and oral communication
Support end-to-end activation or assurance of service
Complete all work tasks within process scope and assigned queues
Update and maintain customer interaction records, transactions, comments, and complaints
Work with internal and external teams to resolve issues quickly
Communicate with business units to obtain required information for customer orders
Ensure compliance adherence and timely milestone completion
Escalate dependencies to relevant teams when needed
Process customer requests including orders, provisioning, post-activations, assurance, and billing
Book appointments for customers
Dispatch equipment to customers
Maintain customer privacy and protect customer data
Meet prescribed customer service standards and performance objectives
Required Skills
Excellent written and oral communication
Strong customer advocacy and listening skills
Strong analytical and technical skills
Clear understanding of process/work instructions
Multi-tasking capability
Resilience and flexibility to change
Ability to generate solutions and apply logical conclusions across problems
Please Call or Whatsapp: +917829747061/ +9193809 56354
Please complete your Application via our ATS. Here is the link: https://myglit.com/lateral/cref/85e22caf4a
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The candidate should have studied 12th Pass and people who have 0.5 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai at apna.
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