Customer Service Executive

Job Title: Executive - Customer Support (Domestic)

Job Overview:

The Executive Customer Support is entrusted with the responsibility of facilitating seamless

coordination between the clients, sales team and production team to ensure the timely and

complete delivery of sales invoices, adhering to the Ontime and in Full (OTIF) standard. This

role entails providing essential information, addressing client requirements, and overseeing

shipment delivery within specified timelines for designated clients.

Key Responsibilities and Accountabilities:

• Coordinate with clients to ensure agreement on delivery timelines and product

specifications.

• Collaborate with the Production Planning team to ensure production is aligned with client

requirements and timelines.

• Work closely with CAD and Production Planning to confirm product specifications (e.g.,

weight, shine, design, etc.).

• Address customer inquiries promptly and within the defined turnaround time (TAT). •

Proactively communicate delivery progress, specifications, and any deviations from client

requirements.

• Ensure accurate completion of documentation in the ERP system and via email as per

customer requirements.

• Prepare quotations and pricing in accordance with company guidelines. Competencies and

Levels

• Excellent proficiency in business communication, both written and verbal, especially via

email and telephone.

• Strong arithmetic and calculation skills to facilitate accurate pricing and order processing.

• Effective coordination skills to synchronize activities between various departments and

stakeholders.

• Familiarity with ERP systems is preferred to streamline documentation and workflow

processes. • Proficiency in MS Excel is essential for data analysis, reporting, and documentation

purposes.

Qualification & Experience:

• Graduate with Any Stream

• Experience of working in a Customer Service Function will be Preferred

Diversity, Equity & Inclusion at Kama Jewelry

At Kama Jewelry, we celebrate diversity and are committed to building an inclusive culture

where everyone is respected and valued. We believe diverse perspectives drive innovation

and business excellence. We encourage applications from individuals across all backgrounds

and identities.