Ava Infotech Private Limited

Customer Retention Associate

Ava Infotech Private Limited
Andheri East, Mumbai/Bombay
₹40,000 - ₹55,000 monthly*

Fixed

₹40,000 - ₹45,000

Average Incentives*

₹10,000

Earning Potential

₹55,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 2 yearsMin. 2 years
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

33 applicants

33 applicants

Benefits include: Annual Bonus, PF, Travel Allowance (TA), ESI (ESIC)

Benefits include: Annual Bonus, PF, Travel Allowance (TA), ESI (ESIC)

Job Description

Role & responsibilities

  • Contact existing holiday membership holders, explain the benefits of upgrading to a higher plan, and persuade them to upgrade.
  • Encourage members to refer friends and family, collect referral details, and pass them to the sales team for conversion.
  • Monitor & Manage member queries/concerns/requests & govern through internal escalation process.
  • Responsible for improving the experiences of customers have with organization, with the goal of increasing customer satisfaction score, FTRs, proactive engagements (Member Meets)
  • Responsible to adhere to the standard operating procedures
  • Reduce dormancy and improve eligible base
  • Create magical moments for customers at every touch point
  • Reduce incoming complaints

 

Education : Any Graduate

Key Skills : Upselling, Cross Selling, Cold Calling, Sales, Inside Sales, Upgrades

Job role

Work location
Work locationAndheri East, Mumbai, Maharashtra, India
Department
DepartmentSales & BD
Role / Category
Role / CategorySales Support & Operations
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 2 years
Education
EducationGraduate
Skills
SkillsCustomer retention, B2C sales
English level
English levelGood (Intermediate / Advanced) English
Age limit
Age limit18 - 40 years
Gender
GenderMale

About company

Name
NameAva Infotech Private Limited
Address
AddressAndheri East, Mumbai, Maharashtra, India
Job posted by Ava Infotech Private Limited

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You can expect a minimum salary of 40,000 INR and can go up to 55,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Only Male candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

The last date to apply for this job is 30 Oct 2026. For more details, download apna app and find Full Time jobs in Mumbai . Through apna, you can find jobs in 64 cities across India. Join NOW!