Shopaarel Enterprises Private Limited

Customer Care Executive

Shopaarel Enterprises Private Limited
Powai, Mumbai/Bombay
₹15,000 - ₹18,000 monthly

Fixed

₹15,000 - ₹18,000

Earning Potential

₹18,000

Work from OfficeWork from Office
Full TimeFull Time
Min. 6 monthsMin. 6 months
Basic EnglishBasic English

Job highlights

Urgently hiring

Urgently hiring

Benefits include: PF

Benefits include: PF

Job Description

Job Role – Customer Service Executive (Voice & Chat)

Location: Mumbai


Key Responsibilities

  1. Handle customer queries through phone calls (voice support) and chat support.
  2. Respond to order, delivery, return, refund, and product-related questions.
  3. Coordinate with internal teams to resolve customer issues.
  4. Provide accurate and timely updates to customers.
  5. Maintain records of customer interactions in the helpdesk system.
  6. Escalate complex issues to the concerned team when required.
  7. Meet response-time and customer satisfaction targets.


Requirements

  1. 1–3 years of experience in customer service, customer support, or e-commerce support.
  2. Good communication skills in English and Hindi (regional language is an advantage).
  3. Comfortable handling both voice calls and chat conversations.
  4. Basic knowledge of e-commerce portals, order tracking, and courier coordination.
  5. Familiarity with CRM/helpdesk or order management software is preferred.
  6. Basic MS Excel knowledge and good typing speed.


Job role

Work location
Work locationLodha Supremus Powai, Saki Vihar Road, Opposite Mtnl Off, Tunga Village, Chandivali, Powai, Mumbai, Maharashtra, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Non Voice
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 6 months
Education
Education12th Pass
Skills
SkillsBlended process, Domestic BPO, Non-Voice Process, Voice Process, Non-Voice/Chat Process
English level
English levelBasic English
Gender
GenderAny gender

About company

Name
NameShopaarel Enterprises Private Limited
Address
AddressLodha Supremus Powai, Saki Vihar Road, Opposite Mtnl Off, Tunga Village, Chandivali, Powai, Mumbai, Maharashtra, India
Job posted by Shopaarel Enterprises Private Limited

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You can expect a minimum salary of 15,000 INR and can go up to 18,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have studied 12th Pass and people who have 0.5 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.

The candidate should have Basic English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

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