Customer Care Executive
OnsitegoFixed
₹32,000 - ₹35,000
Earning Potential
₹35,000
Fixed
₹32,000 - ₹35,000
Earning Potential
₹35,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
11 applicants
Benefits include: PF, Health Insurance, ESI (ESIC)
Job Description
Responsibilties:
· Responsible for managing large volume of calls/emails/chats.
· Should have good experience in Telugu/ Malayalam Voice
· Identify and assess customers needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Take the extra mile to engage customers
· Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
· Understanding and striving to meet or exceed contact center metrics while providing excellent consistent customer service
· Escalate well deserved calls to the Escalations team as per the defined standards and protocol
· Follow communication procedures, guidelines and policies
Job role
Job requirements
About company
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The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai at apna.
No work-related deposit needs to be made during your employment with the company.
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