Client Relationship Manager

Customer Relationship Manager (CRM) – Real Estate

Location: Bandra, Mumbai

Salary: ₹7 LPA – ₹9 LPA

Experience: 2–5 Years

Education: Associate Degree

Employment Type: Open to All Genders

Job Summary

We are seeking a dynamic and customer-focused Customer Relationship Manager (CRM) to join our Real Estate team in Bandra, Mumbai. The ideal candidate will be responsible for building and maintaining strong relationships with clients, managing customer interactions, coordinating with internal teams, and ensuring a smooth customer experience throughout the property buying or leasing process.

Key Responsibilities

• Build and maintain strong, long-term relationships with existing and potential clients.
• Handle customer inquiries through calls, emails, WhatsApp, and other communication channels.
• Understand customer requirements and provide suitable real estate solutions.
• Follow up with prospective clients and maintain accurate customer records.
• Coordinate property visits, meetings, documentation, and client communications.
• Ensure timely resolution of customer queries, concerns, and complaints.
• Work closely with the sales, marketing, and operations teams to improve customer satisfaction.
• Maintain and regularly update customer information and interactions in the CRM system.
• Generate regular reports on customer engagement, follow-ups, and conversion status.
• Assist in post-sales customer support and relationship management.
• Identify opportunities for repeat business, referrals, and customer retention.

Required Skills & Qualifications

• Associate Degree or equivalent qualification.
• 2–5 years of experience in Customer Relationship Management, Client Servicing, Sales Support, or Real Estate.
• Prior experience in the real estate industry will be preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Good knowledge of CRM software, MS Office, and customer database management.
• Strong follow-up, coordination, and problem-solving skills.
• Ability to manage multiple clients and tasks efficiently.
• Customer-focused attitude with a professional approach.

Compensation

Annual CTC: ₹7 LPA to ₹9 LPA, based on experience, skills, and interview performance.

Preferred CandidateWe are looking for an energetic, well-presented, and proactive professional who can effectively manage client relationships and deliver an excellent customer experience in a fast-paced real estate environment.