Process Manager

Process Manager

Description

Key Responsibilities:

• Responsible for routing/ optimizing of trips, OTA and OTD 
• Responsible for the on time closure of complaints/escalations. 
• Interacting with employees and team leads for any kind of communication / feedback regarding Transport.
• Overlook for compliance management of all types of documents of vendor, drivers and vehicle
• Putting efforts in order to continuously improve upon the efficiency in terms of cost control & reduction 
• Regular meeting with Operations for enhanced CSAT
• Actively participating in Transport Software Fleet star and Mobile app feature enhancement
• Contribution in Budget forecasting 
• Managing Internal & external Audits 
• Meeting timelines with quality deliverable 
• Enhanced Customer satisfaction through ESAT scores
• Cost saving through feasible techniques

Qualifications & Experience:

• Bachelor’s degree in Business Administration,   MBA preferred.
• 8+ years of experience in corporate transport management, with at least 3 years in a leadership role.
• Strong knowledge of MS Tools, Familiarity with transportation management systems (TMS), logistics software, and other administrative tools
• Proven experience in transportation management or a similar role
• Strong knowledge of local traffic laws, transportation regulations, and road safety standards.
• Excellent leadership and people management skills.
• Proficiency in route planning and logistics software.
• Strong analytical and problem-solving abilities.
• Proven experience in vendor negotiation and contract management.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.