E-Commerce Executive

E-Commerce Management

• Manage and monitor product listings across Amazon, Flipkart, Jiomart, Myntra (if applicable), Meesho, and other online marketplaces.
• Create, update, and optimize product listings with accurate descriptions, specifications, images, keywords, and pricing.
• Ensure product availability, inventory synchronization, and pricing accuracy across all platforms.
• Process and monitor online customer orders from receipt to successful delivery.
• Coordinate with warehouse, dispatch, logistics, and customer support teams for smooth order fulfillment.
• Track daily sales performance and marketplace analytics.
• Handle returns, replacements, refunds, customer complaints, and seller account health.

Quick Commerce Management

• Manage product listings and operations on Blinkit, Zepto, Swiggy Instamart, BigBasket, and other Quick Commerce platforms.
• Coordinate with category managers to improve product visibility.
• Monitor stock availability to avoid out-of-stock situations.
• Plan platform-specific promotional campaigns and offers.
• Improve product rankings and visibility on quick commerce platforms.

Marketplace Relationship Management

• Coordinate directly with Amazon, Flipkart, Blinkit, Zepto, and other marketplace account managers.
• Build strong relationships with platform partners.
• Participate in platform campaigns such as Great Indian Festival, Big Billion Days, Prime Day, and seasonal promotions.
• Resolve seller account issues and ensure policy compliance.

Digital Marketing & Social Media

• Plan and execute digital marketing campaigns.
• Manage promotions on Facebook, Instagram, YouTube, LinkedIn, X (Twitter), and WhatsApp Business.
• Develop creative social media campaigns to increase brand awareness and customer engagement.
• Work closely with influencers and digital creators for promotional activities.
• Monitor campaign performance and optimize based on ROI.

SEO & Content Optimization

• Perform keyword research for products.
• Optimize product titles, descriptions, backend keywords, and metadata.
• Improve organic product rankings through SEO best practices.
• Create SEO-friendly content for websites, blogs, and product pages.

Creative Content & Design

• Generate innovative marketing ideas and promotional concepts.
• Coordinate with graphic designers or independently create basic creatives using Canva, Photoshop, Illustrator, or similar tools.
• Design banners, promotional posters, social media posts, reels, stories, product images, and campaign creatives.
• Assist in creating product videos and promotional content.

Website Management

• Update website products, pricing, banners, and promotional offers.
• Ensure website content is accurate and user-friendly.
• Monitor website performance and suggest improvements to enhance customer experience.

Sales & Performance Analysis

• Prepare daily, weekly, and monthly sales reports.
• Analyze sales trends, customer behavior, and conversion rates.
• Identify opportunities to improve online sales performance.
• Recommend pricing strategies and promotional offers.

Customer Experience

• Respond to customer inquiries received through e-commerce platforms and social media.
• Ensure timely resolution of customer issues.
• Maintain high customer satisfaction ratings.

Promotions & Campaign Planning

• Plan seasonal campaigns and festival promotions.
• Coordinate discount offers, coupons, bundles, and flash sales.
• Work with marketing teams to launch new products online.

Competitor Analysis

• Monitor competitor pricing, product launches, promotions, and customer reviews.
• Provide actionable insights to improve market competitiveness.
• Identify emerging online market trends and customer preferences.

Required Skills

• Strong knowledge of E-Commerce platforms.
• Experience managing Amazon Seller Central and Flipkart Seller Hub.
• Knowledge of Quick Commerce platforms such as Blinkit, Zepto, Swiggy Instamart, and BigBasket.
• Digital Marketing knowledge.
• Social Media Marketing expertise.
• Search Engine Optimization (SEO).
• Content Marketing.
• Creative thinking and campaign planning.
• Graphic design skills (Canva, Adobe Photoshop, Illustrator or similar tools).
• Basic video editing knowledge is an added advantage.
• Product photography coordination.
• Marketplace advertising knowledge (Amazon Ads, Flipkart Ads, Meta Ads, Google Ads).
• Strong communication and negotiation skills.
• Analytical mindset with proficiency in Microsoft Excel and reporting.
• Good understanding of customer behavior and online shopping trends.

Preferred Qualifications

• Bachelor's Degree in Marketing, Business Administration, Commerce, Digital Marketing, or a related field.
• 2–5 years of experience in E-Commerce, Digital Marketing, or Online Marketplace Management..
• Certifications in Digital Marketing, SEO, Google Ads, Meta Ads, or E-Commerce will be an added advantage.