Customer Care Executive
BFC CapitalFixed
₹18,000 - ₹22,000
Earning Potential
₹22,000
Fixed
₹18,000 - ₹22,000
Earning Potential
₹22,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) EnglishJob highlights
Fast HR reply
HR responded to 93% candidates in last 6 days
73 applicants
Job Description
We are looking for a Customer Support Executive to assist clients with their investment-related queries and ensure a smooth, reliable service experience. The ideal candidate should have strong communication skills, a customer-first mindset, and a basic understanding of financial products.
Key Responsibilities
- Act as the primary point of contact for clients regarding investments and account-related queries
- Assist customers with onboarding, documentation, and KYC processes
- Handle queries related to mutual funds, portfolios, transactions, and statements
- Resolve customer issues promptly via phone, email, and chat
- Coordinate with internal teams (operations, advisors, compliance) for issue resolution
- Maintain accurate records of customer interactions in CRM systems
- Provide timely follow-ups and proactive customer communication
Required Skills & Qualifications
- Bachelor’s degree in Finance, Business, Commerce, or related field
- 1–3 years of experience in customer support, banking, or wealth management
- Basic knowledge of mutual funds, investments, and financial markets
- Excellent verbal and written communication skills
- Strong problem-solving and interpersonal abilities
- Comfortable using CRM tools and MS Office
- Customer-centric attitude with attention to detail
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Lucknow to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Only Female candidates can apply for this job.
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