Quality Analyst (Voice)

Teleminds Infotech
Salt Lake City, Kolkata/Calcutta
₹16,000 - ₹18,000 monthly

Fixed

₹16,000 - ₹18,000

Earning Potential

₹18,000

Work from OfficeWork from Office
Full TimeFull Time
Any experienceAny experience
Good (Intermediate / Advanced) EnglishGood (Intermediate / Advanced) English

Job highlights

40 applicants

40 applicants

Benefits include: Overtime Pay, PF, Travel Allowance (TA), ESI (ESIC), One-way cab

Benefits include: Overtime Pay, PF, Travel Allowance (TA), ESI (ESIC), One-way cab

Job Description

Main responsibilities


  • Listen to recorded or live customer calls.
  • Check communication skills, accuracy, professionalism, empathy, and adherence to scripts/processes.
  • Identify errors such as incorrect information, compliance violations, or poor customer handling.
  • Provide feedback and coaching to agents.
  • Prepare quality reports and track agent/team performance.
  • Identify recurring issues and suggest process improvements.
  • Work with Team Leaders, Operations, and Training teams to improve call quality.
  • Conduct calibration sessions to ensure QA scores are consistent.


  • Shift Timings(6:00am to 3:00pm) {Monday to Saturday}

(8:00am to 5:00pm) {Monday to Saturday}

(3:00pm to12:00am){Monday to Saturday}

Cab facilities for Odd hours are available.

For applying please share your CV to hr.recruiter6@telemindsinfotech.com

or share cv to HR Priyadarshini @9123761574




Job role

Work location
Work locationMegatherm Tower, Street Number 25, GP Block, Sector V, Bidhannagar, Kolkata, West Bengal, India
Department
DepartmentAdmin / Back Office / Computer Operator
Role / Category
Role / CategoryBack Office
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceAny experience
Education
EducationGraduate
English level
English levelGood (Intermediate / Advanced) English
Age limit
Age limit22 - 30 years
Gender
GenderAny gender

About company

Name
NameTeleminds Infotech
Address
AddressMegatherm Tower, Street Number 25, GP Block, Sector V, Bidhannagar, Kolkata, West Bengal, India
Job posted by Teleminds Infotech

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You can expect a minimum salary of 16,000 INR and can go up to 18,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Kolkata to get hired quickly.

The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Kolkata at apna.

No work-related deposit needs to be made during your employment with the company.

Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

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