Customer Care Executive

TAB Studio is looking for Customer Support Executives to handle customer and artist queries, assist with bookings, and provide timely support to users using the TAB Studio platform and services.

• Key ResponsibilitiesHandle customer and artist queries through phone, WhatsApp, chat, and email.
• Assist customers with studio bookings, artist bookings, and event bookings.
• Help users with registration, login, profile, and account-related issues.
• Provide first-level support for messaging, voice calls, video calls, and other platform-related issues.
• Receive booking requests and coordinate with the relevant Artist, Event, or Studio team.
• Record customer complaints and feedback and report them to the Operations Team.
• Follow up with customers before and after bookings.
• Coordinate communication between customers and artists.
• Escalate technical or urgent issues to the IT/Technical Team or Operations Manager.
• Maintain daily records of customer queries, bookings, complaints, and resolutions.
• Ensure a professional and positive customer experience.
• Required SkillsExcellent Bengali and Hindi communication skills.
• Basic English communication skills.
• Good telephone and customer-handling skills.
• Basic knowledge of computers, WhatsApp, email, and Google Workspace.
• Good problem-solving and communication abilities.
• Patient, polite, responsible, and customer-friendly attitude.
• Freshers can apply.
• Previous customer support or booking experience will be an advantage.
• Performance Targets (KPI)Quick response to customer queries.
• Increase booking conversion.
• Resolve customer complaints efficiently.
• Maintain high customer satisfaction.
• Maintain accurate daily support and booking reports.