Assistant Service Manager

Assistant Service Manager, Honda BigWing Workshop

Location: Kolkata | Reports to: Service Manager | Experience: 3–6 years in two-wheeler service

Role Summary

Support the Service Manager in running day-to-day workshop operations for premium Honda motorcycles. Make sure every bike is serviced to Honda standards, delivered on time, and leaves behind a satisfied customer.

• Key Responsibilities
• Oversee daily workshop flow: vehicle intake, job card creation, technician allocation, and timely delivery.
• Make sure all services and repairs follow HMSI processes, SOPs and BigWing brand standards.
• Run quality checks and road tests before delivery to keep repeat repairs to a minimum.
• Handle customer concerns, explain work done and estimates, and escalate complex issues when needed.
• Manage warranty claims, documentation and coordination with the HMSI area service team.
• Work with the parts department on availability of spares, accessories and consumables.
• Track workshop KPIs, including CSI, turnaround time, workshop loading, labour and parts revenue, and repeat-job ratio.
• Guide and train technicians, and support their Honda certification and skill development.
• Maintain workshop hygiene, safety norms, tools and equipment upkeep.
• Keep service records accurate in the DMS and share daily and monthly MIS reports.
• Requirements
• Diploma or B.E. in Automobile or Mechanical Engineering.
• 3–6 years in two-wheeler service, with at least 1–2 years in a supervisory role.
• Experience with premium or large-capacity motorcycles (300cc+) is preferred.
• Strong technical diagnosis skills and familiarity with EFI and electronic systems.
• Good communication in English and the local language, with a customer-first attitude.
• Working knowledge of DMS and MS Excel.
• Passion for motorcycles; a two-wheeler licence is required.

What We Offer

Competitive salary, performance incentives, Honda OEM training, and a growth path to Service Manager.