Accountant Cum Office Assistant

E-Commerce Catalogue, Accounts, Inventory & CRM Executive

Position: E-Commerce Catalogue Manager / Accounts, Inventory & CRM Executive

Salary: ₹12,000 per month

Working Hours: 11:00 AM to 8:30 PM

Employment Type: Full-Time

About the RoleWe are looking for a smart, responsible and computer-savvy candidate to manage our E-Commerce Catalogue, Accounts & Bookkeeping, Inventory Management and Customer Relationship Management.

This is a multi-functional position requiring the candidate to handle online product listings, basic accounting, stock management and customer communication through phone calls and WhatsApp.

Key Responsibilities1. E-Commerce Catalogue Management

• Create and maintain product listings on e-commerce platforms.
• Upload product photographs, descriptions, specifications and prices.
• Keep product prices and stock availability updated.
• Check catalogue information regularly for accuracy.
• Coordinate with the sales and inventory team for product details.

2. Accounts & Bookkeeping

• Maintain day-to-day accounting and bookkeeping records.
• Record sales, purchases, receipts, payments and expenses.
• Maintain customer and supplier ledgers.
• Prepare and maintain invoices and account statements.
• Follow up regarding outstanding payments when required.
• Maintain accounts using Vyapaar accounting software.
• Ensure all entries are accurate and up to date.

3. Inventory Management

• Maintain accurate stock records.
• Record stock received and stock dispatched.
• Monitor stock availability and identify low-stock products.
• Coordinate with the warehouse/sales team.
• Regularly check and reconcile physical stock with system records.
• Ensure online stock information is updated.

4. CRM & Customer Handling

• Respond to customer enquiries through WhatsApp and phone calls.
• Handle customer questions regarding products, prices, availability and orders.
• Follow up with customers regarding enquiries and orders.
• Maintain customer details and communication records.
• Provide timely and polite responses to customers.
• Escalate complaints or complicated issues to the concerned person.

5. WhatsApp & Smartphone Usage

• Smartphone is mandatory for this job.
• Candidate must be comfortable using WhatsApp / WhatsApp Business.
• Handle customer calls and WhatsApp messages professionally.
• Send product photographs, prices, quotations and other information to customers.
• Use smartphone applications required for day-to-day business operations.
• Required SkillsGood knowledge of MS Excel / Google Sheets.
• Basic understanding of accounting and bookkeeping.
• Experience with Vyapaar accounting software is preferred.
• Good understanding of inventory management.
• Comfortable using e-commerce platforms and CRM systems.
• Excellent knowledge of WhatsApp and smartphone applications.
• Good communication skills.
• Good numerical and data-entry skills.
• Attention to detail and accuracy.
• Ability to multitask and manage responsibilities independently.
• Candidate Should BeSmartphone-friendly and digitally comfortable
• Responsible and trustworthy
• Good with numbers and records
• Organized and detail-oriented
• Good at communicating with customers
• Quick and responsive on WhatsApp
• Comfortable making and receiving customer calls
• Willing to handle multiple responsibilities
• Able to work independently and maintain accuracy

Preferred ExperienceExperience in any of the following will be an advantage:

• E-commerce / online sales
• Retail or wholesale business
• Catalogue management
• Vyapaar accounting software
• Inventory / stock management
• CRM / customer service
• WhatsApp Business
• Tally / Busy or other accounting software
• Online marketplace operations

Job Details💰 Salary: ₹12,000 per month

🕚 Working Hours: 11:00 AM to 8:30 PM

📱 Smartphone: Mandatory

💻 Computer Skills: Mandatory

📊 Accounting Software: Vyapaar

ImportantThis is not a single-function job. The candidate will be responsible for managing E-Commerce Catalogue + Accounts & Bookkeeping + Inventory + CRM + Customer Calls & WhatsApp Communication.

We are looking for someone who is responsible, hardworking, quick to learn and comfortable handling multiple business activities efficiently.