Service Coordinator

Service Coordinator

We are looking for a Service Coordinator with minimum 1 year of experience to assist the internal teams in the implementation of sales & operational initiatives and objectives of the organization. The role involves managing day-to-day operations and customer service while supporting collections, customer relationship management and business growth through regular interaction with existing clients, including occasional site visits across West Bengal.

Job Responsibilities

·        Coordinate day-to-day operational activities from order confirmation through production, dispatch and installation.

·        Prepare and maintain project/order-wise schedules.

·        Coordinate delivery and installation at client sites and ensure completion within the agreed timeline.

·        Maintain proper records of purchase orders, production status, dispatches, deliveries, installation and pending activities. 

·        Prepare regular MIS and status reports for management, highlighting completed, ongoing, delayed and pending activities.

·        Coordinate after-sales/service requirements and ensure complaints are resolved within the committed timeline. 

·        Travelling occasionally across West Bengal for service visits and relationship management.

·        Follow up with customers for outstanding payments and overdue invoices.

·        Coordinate with the accounts team regarding invoices, payment confirmations, outstanding statements and related documentation. 

Job Requirements

• Minimum of 1 year of experience in relevant field.
• Excellent communication and coordination skills.
• Proficient in MS Office and applications.
• Exceptional time-management, organizational, leadership and interpersonal skills.
• Bachelor’s degree/diploma in any field.