Customer Support Executive
Prodigypreneurs MediaFixed
₹20,000 - ₹25,000
Earning Potential
₹25,000
Fixed
₹20,000 - ₹25,000
Earning Potential
₹25,000
Work from Office
Full Time
Min. 2 years
Good (Intermediate / Advanced) EnglishJob highlights
Urgently hiring
1 applicants
Job Description
Handling customer queries, complaints, and feedback via email, chat, and phone in
a timely and professional manner.
* Resolving order-related issues including wrong items, delays, exchanges, and
refund requests as per company policy.
* Coordinating with the logistics team (Shiprocket/Bluedart) for shipment tracking
and delivery issue resolution.
* Updating and maintaining accurate records of customer interactions on the support
platform.
* Escalating unresolved or complex issues to the appropriate department or manager
promptly.
* Proactively following up with customers to ensure satisfactory resolution of their
concerns.
* Monitoring and responding to customer reviews on the website and other platforms.
* Suggesting improvements to customer support processes based on recurring issues
and feedback.
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Kolkata to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
Only Male candidates can apply for this job.
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