Customer Care Executive

We are looking for a customer-focused and enthusiastic Customer Service Executive to provide exceptional support to customers through phone, email, chat, or other communication channels. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience while maintaining company standards.

• Key ResponsibilitiesRespond to customer inquiries via phone, email, chat, or social media.
• Resolve customer complaints and provide appropriate solutions within the defined turnaround time.
• Maintain accurate records of customer interactions in the CRM system.
• Escalate complex issues to the appropriate department when required.
• Follow up with customers to ensure their concerns have been resolved.
• Provide accurate information about products, services, and company policies.
• Meet individual and team performance metrics, including quality, productivity, and customer satisfaction.
• Collaborate with internal teams to improve customer experience.
• Adhere to company policies, processes, and compliance requirements.