Client Relationship Executive

⚠️ This is a full-time ownership role. Not suitable for students or freshers.

This role is ideal for someone who enjoys structured work, disciplined follow-ups and taking complete ownership of customer relationships.

You will be responsible for managing customer accounts end-to-end. Success in this role is measured by existing customer sales, timely payment collections, service resolution and customer satisfaction—not just completing tasks.

• Key Responsibilities
• Own day-to-day communication for assigned customer accounts.
• Handle customer communication through Calls, WhatsApp and Email.
• Take customer orders and coordinate with internal teams to ensure timely execution.
• Track, follow up and close all service requests and customer complaints.
• Follow up outstanding payments and ensure collections within agreed credit terms.
• Maintain complete and accurate CRM records for customers, machines, contracts, service requests and payments. Every customer interaction must be updated in the CRM.
• Track contract and AMC renewals proactively and ensure timely follow-up.
• Coordinate with Service, Dispatch, Accounts and Operations teams to ensure customer commitments are met.
• Prepare weekly reports on service SLAs, outstanding payments, renewals and operational risks.
• Escalate issues proactively and drive them to closure.
• Ensure nothing falls through the cracks.
• What We're Looking ForExcellent communication and follow-up skills.
• Highly organised and process-oriented.
• Comfortable handling multiple customer accounts simultaneously.
• Good working knowledge of Excel/Google Sheets and CRM software.
• Strong ownership mindset and attention to detail.
• Ability to stay calm and resolve customer issues professionally.

Growth Opportunity - High-performing candidates will get the opportunity to handle inbound business enquiries and gradually take on business development responsibilities.

Industry: Workplace Food & Beverage Solutions