Receptionist / Front Office Executive

• Welcomes and greets all patients and visitors, in person or over the phone

• Answers the phone while maintaining a polite, consistent phone manner using proper  telephonic etiquette

• Responsible for keeping the reception area clean and organized.

• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information

• Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff

• Responds to inquiries by patients, prospective patients, and visitors in a courteous manner

• Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment

• Protects patient confidentiality, making sure protected health information is secured by not leaving PHI (Patients Health Information) in plain sight and logging off the computer before leaving it unattended.

• Train the new recruits with the existing staff.

• To Send the Daily/Weekly/monthly report to the Management with regard to Statistics growth of the department and organization.

• Patient Registration

• Patient Billing

• Guiding the Patient

• Patient / Doctor Co-ordination

• Make sure Patient waiting time is less

• Collect feedback from the patient

• Work on the feedback received

• If the patient brings a problem to the receptionist, it should be addressed immediately appropriate

Any other responsibility assigned by the management is to be carried out