Telecalling Executive

Lead Generation and Sales Execution

• Outbound Prospecting: Contact cold or warm leads daily from databases to pitch organizational products and services.
• Inbound Response: Follow up promptly on marketing-generated inbound queries to minimize lead leakage.
• Pitch Customisation: Deliver structured pitches using predefined scripts, adapting the tone dynamically based on customer responses.
• Deal Closure: Handle small-ticket sales cycles independently over the phone or pass high-value prospects to Senior Account Executives.

2. Customer Relationship Management (CRM) & Reporting

• Data Integrity: Maintain accurate, up-to-date customer files in systems like Salesforce CRM or Zoho CRM.
• Call Logging: Document client feedback, purchasing intent, reasons for rejection, and required follow-up times.
• Daily Analytics: Share end-of-day (EOD) metrics covering total calls dialed, successful connections, talk time, and conversions with the Team Lead.

3. Complaint Resolution and Support

• Query Escalation: Act as a bridge between the customer and technical support teams for unresolved service complaints.
• Objection Handling: Confidently address pricing hesitations, competitor comparisons, and general client skepticism with factual data.

Behavioral Competencies

• Active Listening: Ability to decipher customer pain points without interrupting their explanations.
• High Resilience: Capacity to maintain enthusiasm and performance levels despite high daily rejection rates.
• Time Management: Skills to seamlessly switch between calling phases, manual data entry, and follow-up messaging.