Front Office Executive

Company: The Corbett Selva Resort by DevStayZ

Job Type: Full-Time

Department: Front Office

Experience: 1–3 Years in Resort / Hotel Industry

Location: Jim Corbett / Ramnagar, Uttarakhand

Salary: ₹12,000 – ₹17,000 per month

Job SummaryWe are looking for an experienced Front Desk Executive with prior experience in the Resort / Hotel Industry. The candidate will be responsible for handling IVR and incoming calls, guest enquiries, reservations, check-in/check-out, and front office operations.

The ideal candidate should have excellent communication skills, a pleasant personality, and strong guest-handling abilities.

• Key ResponsibilitiesAttend and professionally handle IVR and all incoming calls.
• Handle enquiries regarding room availability, room tariff, packages, facilities, meals, activities, and resort services.
• Handle reservation enquiries and coordinate with the booking/reservation team.
• Convert incoming enquiries into bookings through effective communication and follow-ups.
• Welcome guests and manage check-in and check-out procedures.
• Handle guest requests, queries, and complaints professionally.
• Coordinate with Housekeeping, F&B, Reservations, and Operations teams for smooth guest service.
• Maintain accurate guest and booking records in PMS/Hotel Management Software.
• Respond to guest queries through phone, WhatsApp, and email.
• Provide information about resort facilities, local sightseeing, activities, and nearby attractions.
• Maintain daily records of calls, enquiries, bookings, check-ins, and check-outs.
• Ensure excellent guest experience and maintain the resort's service standards.
• Required Skills1–3 years of experience in the Resort / Hotel Industry is mandatory/preferred.
• Excellent Hindi and English communication skills.
• Confident and professional telephone/IVR handling.
• Good guest relationship and customer service skills.
• Knowledge of hotel PMS / reservation software.
• Basic knowledge of MS Office, Email and WhatsApp.
• Strong follow-up and booking conversion skills.
• Pleasant personality and professional grooming.
• Ability to work in rotational shifts, weekends and holidays.

Preferred ExperienceCandidates from Resorts, Hotels, Luxury Resorts, Boutique Resorts, Hospitality, Front Office, Guest Relations or Reservations will be preferred.

• Key Performance AreasIVR & incoming call handling
• Guest satisfaction
• Reservation and enquiry management
• Booking conversion
• Check-in & check-out management
• Guest complaint resolution
• Inter-department coordination
• Accurate PMS and booking records