Customer Relationship Manager
Punto Corporation Private LimitedFixed
₹20,000 - ₹30,000
Earning Potential
₹30,000
Fixed
₹20,000 - ₹30,000
Earning Potential
₹30,000
Work from Office
Full Time
Min. 2 years
Good (Intermediate / Advanced) EnglishJob highlights
4 applicants
Job Description
Position: Customer Relationship Manager
Department: Customer Service / Sales
Employment Type: Full-Time
Experience: 1–3 Years preferred
About the Role
We are looking for a proactive and customer-focused Customer Relationship Manager to join our team. The candidate will be responsible for maintaining strong relationships with existing customers, handling customer queries, coordinating with internal teams, and ensuring a high level of customer satisfaction.
Key Responsibilities
- Manage and maintain relationships with existing customers.
- Handle customer inquiries, complaints, and service requests professionally.
- Follow up with customers regarding orders, installations, services, and payments.
- Coordinate with sales, service, production, and dispatch teams.
- Maintain accurate customer records and update CRM regularly.
- Conduct regular follow-ups with customers to understand their requirements.
- Identify opportunities for repeat business and upselling.
- Ensure timely resolution of customer issues.
- Collect customer feedback and communicate it to the management.
- Prepare customer follow-up and relationship reports.
- Ensure excellent customer experience throughout the customer journey.
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Jaipur to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
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