CTM - Circle Training Manager

Job Title: Circle Training Manager 

Department: Learning & Organizational Development (L&OD)  

Reports To: Team Lead - Learning & Development          

Location: Region/Branch as per role 

1: Job Purpose Statement  

To lead the planning, execution, and monitoring of Circle-level training initiatives that build employee capability and drive business alignment. Ensure effective delivery of talent and DEI programs, onboarding, and branch-level engagement while tracking adherence, measuring impact, and fostering collaboration with Circle leadership. 

2: Duties & Responsibilities 

• Ensure effective delivery of training in the circles 
• Organize monthly engagement sessions with Circle Heads (CH) to review training progress, gather feedback, and align on upcoming plans. 
• Prepare and share a monthly schedule of training programs for the Circle, ensuring alignment with business needs and availability of trainers. 
• Focus on Talent Management and Diversity, Equity & Inclusion initiatives (DEI) 
• Track and drive adhering to the planned training schedule. 
• Ensure participation in key programs like: ELDP (Emerging Leaders Development Program) YLDP (Young Leaders Development Program), Prarambh (Onboarding), etc. 
• Visiting branches to support training, assess needs, and engage with teams. 
• Assess effectiveness of key programs through performance metrics or feedback. 

3: Key Challenges 

• Managing diverse training needs across multiple business units and locations while ensuring alignment with Circle-level priorities and trainer availability. 
• Conducting Training Needs Identification (TNI): Engage with business stakeholders during field visits across branches, Head Office, and dealer locations to gather insights and feedback for continuous training improvement.   
• Ensuring consistent participation and adherence to planned training schedules amidst dynamic operational demands and workforce availability. 
• Coordinating with Circle Heads and stakeholders to gather actionable insights, track progress, and adapt training plans in real-time. 
• Measuring and demonstrating the impact of training programs through performance metrics and feedback, while navigating data limitations and operational constraints. 

4: Decision Making  

• To finalize monthly Circle training calendars by assessing business priorities, trainer availability, and operational feasibility. 
• To determine training coverage targets, program rollout timelines, and delivery formats for Circle-level initiatives and DEI programs. 
• To evaluate training adherence reports and feedback to identify gaps, recommend corrective actions, and realign plans with Circle Heads. 
• To prioritize branch visits and allocate time across locations based on training needs, performance trends, and stakeholder inputs. 

5: List of internal and external stakeholders the role is expected to interact with to execute  

duties effectively 

• Stakeholders- Internal - Circle Heads –Business, Circle HR/State HR, Central L&OD Team, Circle I&S Team 
• Stakeholders- External - Training Vendors, Facilitators, Dealers, Channel Partners 

6: Job Requirements Professional  Qualification Skills  Competencies Postgraduate in Human Resources, Business Administration with 8-10 years in Learning and Development experience preferably in BFSI Sector.   Certification in Learning & Development or Instructional Design is preferred Strong facilitation and communication skills   Training Need Identification, Program design, content development, planning and execution   Data analysis and impact measurement   Stakeholder management and collaboration   Proficiency in digital learning platforms and AI tools   Willingness to travel for field visits and training delivery Must have a strong knowledge of Psychometrics, Coaching and other Talent Management frameworks