Bike Service Advisor

SERVICE ADVISOR - REFURB ABOUT US Vutto is a full-stack, phygital platform transforming the used two-wheeler market in India. We combine certified online listings with offline retail experience, in-house refurbishment, warranty support, and end-to-end documentation to deliver a seamless and trustworthy experience. ABOUT THE ROLE At Vutto, we're building India's most trusted brand in pre-owned bikes. We’re growing fast and expanding our direct-from-customer procurement model — and we need sharp, detail-oriented sales professional to onboard used bike dealers across Delhi region. If you’ve worked with bikes, know your way around an engine, and want to be part of a fast-paced, high-performance team — this role is for you. KEY RESPONSIBILITIES. • Greet customers and understand vehicle issues or service requirements • Prepare job cards with accurate details of complaints and required work • Provide cost estimates, timelines, and service recommendations • Coordinate with technicians to ensure proper diagnosis and repair • Keep customers informed about service progress and delays • Upsell additional services, accessories, or maintenance packages • Conduct final inspection before vehicle delivery • Explain work done and charges to customers clearly • Ensure high customer satisfaction and handle complaints professionally KEY REQUIREMENT • Good communication and customer handling skills • Good technical knowledge of two-wheelers • Problem-solving and coordination ability • Sales and upselling skills • Ability to work under pressure in a fast-paced environment WHY JOIN US? • Competitive pay • Exciting opportunity to be part of high paced start-up. • Great work culture. • Health benefits • Flexible work timings