Travel Consultant

About the Role

We are looking for a proactive and client-focused Travel Consultant to join Privara Luxury Journeys. The role involves managing the complete travel enquiry lifecycle — from the initial client interaction and understanding their requirements to coordinating with our DMC partners, following up and successfully closing the lead.

Key Responsibilities

• Handle End-to-End Client Communication: Manage calls and communication with clients from the initial travel enquiry through to booking confirmation.
• Understand Client Requirements: Identify the client's travel preferences, budget, interests, expectations and special requirements to create a personalized travel experience.
• Lead Follow-Up & Conversion: Maintain consistent and professional follow-ups with prospective clients, address their queries, manage negotiations and convert qualified leads into confirmed bookings.
• Coordinate with DMCs: Work closely with our Destination Management Companies (DMCs) and suppliers to obtain availability, itineraries, hotel options, experiences, transportation and competitive quotations.
• Quotation Management: Request and evaluate quotations from DMCs based on the client's requirements and ensure all relevant details are accurately captured.
• Proposal Preparation: Coordinate internally for customized itineraries and quotations and share them with clients in a clear, professional, and timely manner.
• Client Servicing: Maintain regular communication with clients, provide updates, handle revisions, and ensure a smooth experience throughout the sales process.
• Negotiation & Closing: Follow up strategically, negotiate where required, overcome client concerns, and drive enquiries toward confirmation.
• Operations Coordination: Once a booking is confirmed, coordinate with the operations team and DMCs to ensure a smooth handover and accurate execution of the itinerary.
• Maintain Lead Records: Keep client information, follow-ups, quotations, booking status, and lead progress updated in the company's CRM or internal tracking system.
• Build Strong Partner Relationships: Develop effective working relationships with DMCs, hotels, and other travel partners to ensure efficient communication and service delivery.
• Upselling & Cross-Selling: Identify opportunities to enhance the client's journey through premium hotels, unique experiences, upgrades, transfers and other relevant travel services.
• Ensure Service Excellence: Represent Privara Luxury Journeys professionally at every stage and maintain the high standards expected from a luxury travel company.

What We’re Looking For

• Excellent communication and interpersonal skills, especially over calls.
• Strong sales, follow-up, negotiation, and lead-conversion skills.
• Experience in luxury travel, leisure travel, DMC coordination, or travel sales is preferred.
• Ability to understand client needs and translate them into well-curated travel solutions.
• Strong organizational skills with the ability to manage multiple enquiries and follow-ups simultaneously.
• Good knowledge of destinations, hotels, experiences, and travel operations is an advantage.
• Proactive, detail-oriented, and comfortable working in a target-driven environment.
• Professional, confident and client-focused approach.
• Ability to coordinate effectively between clients, DMCs, suppliers, sales, and operations teams.