Mainframe Technical Lead

Mainframe Technical Lead

• Extensive experience supporting IBM z/OS mainframe environments. • Hands-on experience with JCL, REXX, COBOL, CICS, and DB2. • Experience troubleshooting complex batch processing and job scheduling issues. • Experience leading technical teams or serving in a lead support capacity. • Strong understanding of batch scheduling, workload automation, and test environment support processes. • Demonstrated experience managing escalations and coordinating incident resolution efforts. • Strong analytical and problem-solving skills. • Excellent verbal and written communication skills. • Ability to work effectively in a fast-paced operational support environment and collaborate across multiple teams. • Experience with COBOL, JCL, Assembler, EasyTrieve, and SAS reporting. • Experience utilizing ESP workload automation and scheduling tools. • Experience with ChangeMan software configuration and release management processes. • Familiarity with data refresh procedures within testing and non-production environments. • Experience creating KPI dashboards, metrics, and operational reporting. • Knowledge of incident, problem, and change management processes. • Experience supporting large-scale enterprise mainframe environments. • Proven experience leading offshore support teams. • Provide technical leadership and guidance to offshore batch support personnel. • Coordinate 24x7 operational support across all shift teams. • Serve as the primary escalation point for complex batch processing and environment-related issues. • Partner with the three onshore Senior Developers and management team to coordinate day-to-day operations, priorities, and support activities. • Facilitate communication and collaboration between offshore resources, onshore technical leadership, and management. • Coordinate resource assignments, workload balancing, and shift handoffs across the support organization. • Monitor, analyze, and resolve batch job failures and performance issues. • Lead root cause analysis efforts and drive corrective actions for recurring problems. • Execute and oversee data refresh and environment maintenance activities. • Develop, modify, and maintain JCL, REXX, COBOL, and related mainframe components. • Support CICS and DB2 applications and associated batch processes. • Monitor workload automation and scheduling activities using ESP. • Support software migration and deployment activities using ChangeMan. • Generate, review, and present KPI and operational reporting metrics. • Provide status updates, operational metrics, risk assessments, and escalation summaries to the onshore leadership team and managers. • Coordinate with application, infrastructure, release management, and business teams to ensure service continuity. • Collaborate with onshore developers and managers on release planning, issue management, continuous improvement initiatives, and operational readiness activities. • Facilitate knowledge transfer and onboarding activities for offshore team members. • Develop and maintain operational procedures, technical documentation, and support runbooks. • Drive process improvement and automation initiatives to improve operational efficiency and service quality. • Assist management with resource planning, workload management, prioritization, and operational readiness activities. • Support monthly and major release activities, ensuring successful execution of batch processing requirements.