IT Executive

Job Title: IT Executive / IT Admin

Location: Banjara Hills, Hyderabad

Employment Type: Full-Time

About the Role:

We are looking for a proactive, hands-on IT Executive / IT Admin to manage our organization’s IT infrastructure, systems, and day-to-day technical operations. In this role, you will be responsible for end-user support, hardware and software management, network monitoring, data security, and vendor coordination to ensure smooth, uninterrupted IT operations across the company.

Key Responsibilities:

IT Operations & Support

• Provide day-to-day IT support to employees for laptops, desktops, printers, mobile devices, office systems, and peripherals.
• Troubleshoot hardware, software, network, email, system-related issues, and access control problems promptly.

Hardware & Asset Management

• Manage all IT assets, including laptops, accessories, routers, and software licenses.
• Maintain accurate asset inventory records and manage user access allocations.
• Coordinate the procurement, installation, and replacement of IT equipment and office hardware setup.

Software & Systems Management

• Install, configure, and maintain operating systems (Windows/macOS), business applications, and internal tools.
• Coordinate with internal teams and external vendors to resolve software issues and implement system enhancements.

Network & Security

• Monitor and maintain office internet connections, Wi-Fi networks, routers, and firewall configurations.
• Ensure routine data backup processes are actively followed and maintained.
• Implement and enforce basic IT security practices, including antivirus management, access controls, and password policies.

Vendor & AMC Coordination

• Serve as the primary liaison with IT vendors, service providers, ISPs, and software partners.
• Manage Annual Maintenance Contracts (AMCs) and track active service requests.
• Escalate and follow up on unresolved technical issues to ensure timely resolution.

Documentation & Compliance

• Maintain IT Standard Operating Procedures (SOPs), user manuals, and system documentation.
• Track IT incidents, resolution logs, and ongoing system improvement actions.
• Support audits and compliance requirements related to IT systems and infrastructure.

Required Skills & Qualifications:

• Education: Bachelor’s degree in IT, Computer Science, or a related field.
• Experience: 1–4 years of experience in IT support or system administration.
• Technical Knowledge: Good knowledge of Windows/macOS, basic networking, and office IT infrastructure.
• Tools: Familiarity with Google Workspace and/or Microsoft 365.
• Security & Backups: Basic understanding of data security practices and backup procedures.
• Skills: Strong troubleshooting abilities alongside excellent communication skills.
• Working Style: Ability to work independently, handle pressure, and multitask effectively.

Preferred Skills (Good to Have):

• Experience supporting ERP, CRM, logistics, or e-commerce platforms.
• Basic knowledge of cloud platforms and automation tools.
• Exposure to cybersecurity best practices.
• Prior experience working in a startup or fast-growing organization.

Key Traits We Value:

• Ownership Mindset: Takes initiative with a clear problem-solving attitude.
• Organization: Detail-oriented with strong tracking and documentation habits.
• Coordination: Excellent follow-up skills across internal teams and external vendors.
• Agility: Responsive and calm when handling urgent IT issues.

How to Apply:

If you are a resourceful IT professional looking to keep our technology running seamlessly, submit your resume to bharath@monksays.co with the subject line "IT Executive Application - [Your Name]".