Housekeeping Supervisor

A Housekeeping Supervisor is responsible for supervising housekeeping staff and ensuring that rooms, public areas, offices, and other facilities are kept clean, hygienic, organized, and well maintained. The supervisor ensures that cleaning standards are followed, staff perform their duties efficiently, and all housekeeping operations run smoothly.

Key Responsibilities

Supervise housekeeping staff: Assign daily duties, prepare work schedules, monitor attendance, and ensure staff perform their tasks effectively.

Maintain cleanliness: Inspect rooms, corridors, washrooms, lobbies, and public areas to ensure cleanliness and hygiene standards are met.

Conduct inspections: Perform regular cleaning inspections and ensure corrective action is taken wherever necessary.

Manage cleaning supplies: Monitor stock levels of cleaning materials, chemicals, equipment, and linen, and arrange replenishment when required.

Train employees: Train housekeeping staff on cleaning procedures, hygiene practices, equipment handling, and safety standards.

Handle complaints: Respond to guest or customer complaints regarding cleanliness and resolve issues promptly.

Coordinate with other departments: Work closely with maintenance, front office, security, and other departments to address operational requirements.

Ensure safety compliance: Make sure staff follow workplace safety procedures and use cleaning chemicals and equipment correctly.

Prepare reports: Maintain duty rosters, attendance records, inspection checklists, inventory records, and maintenance reports.

Monitor staff performance: Evaluate work quality, punctuality, discipline, and productivity.

Ensure proper equipment maintenance: Report damaged equipment and coordinate repairs or replacements.

Maintain standards: Ensure compliance with company policies, hygiene regulations, and housekeeping procedures.

Required Qualifications and Skills

High school diploma or equivalent; a housekeeping or hospitality qualification is an advantage.

Previous experience in housekeeping, preferably in a supervisory role.

Good leadership, communication, and team management skills.

Knowledge of cleaning chemicals, equipment, and hygiene standards.

Strong organizational and time management skills.

Ability to identify problems and resolve complaints effectively.

Basic computer skills for preparing reports and maintaining records.

Key Performance Indicators (KPIs)

Cleanliness and inspection scores.

Guest or customer satisfaction.

Staff productivity and attendance.

Proper use of cleaning materials and supplies.

Compliance with safety and hygiene standards.

Timely completion of assigned cleaning tasks.

Job Details

Job Title: Housekeeping Supervisor

Department: Facilities

Reports To: Housekeeping Manager / Facility Manager