Customer Care Executive

Job Description

Customer Care Executive / Senior Customer Care Executive (Inbound Process)Job LocationHyderabad, Telangana

Job RoleCustomer Care Executive / Senior Customer Care Executive

• Eligibility CriteriaHigher Secondary (12th Pass) or Pursuing Graduation
• Excellent communication skills in Gujarati/Bengali or other regional languages
• Willing to relocate to Hyderabad, if required
• Flexible to work in rotational shifts between 7:00 AM and 9:00 PM (9-hour shift)
• SalaryCTC: ₹16,000 – ₹17,000 per month

• Key ResponsibilitiesCustomer SupportHandle inbound customer calls professionally and efficiently.
• Deliver exceptional customer service while maintaining a customer-first approach.
• Understand customer concerns, identify their needs, and provide appropriate solutions.
• Demonstrate empathy, patience, and active listening during customer interactions.
• Resolve customer issues effectively and escalate complex cases whenever required.
• Manage difficult conversations with confidence using strong conflict resolution and de-escalation skills.
• Maintain accurate records of customer interactions and follow organizational processes.
• Adhere to assigned work schedules and maintain regular attendance.
• Be flexible to work on weekends, holidays, and overtime based on business requirements.
• Problem-Solving & Operational SkillsAnalyze customer concerns logically and provide timely resolutions.
• Prioritize tasks effectively to meet service level expectations.
• Make sound decisions while handling customer queries.
• Remain calm and composed in high-pressure or escalated situations.
• Demonstrate self-discipline, accountability, and ownership of assigned responsibilities.
• Maintain accuracy, attention to detail, and strong organizational skills.
• Collaborate with internal teams to ensure timely issue resolution and customer satisfaction.
• Required SkillsExcellent verbal communication
• Customer Service Orientation
• Active Listening
• Problem-Solving
• Conflict Resolution
• Time Management
• Multitasking
• Attention to Detail
• Adaptability
• Team Collaboration
• Preferred Candidate ProfileCustomer-focused with a positive attitude.
• Strong interpersonal and relationship-building skills.
• Quick learner with the ability to adapt to changing business requirements.
• Comfortable working in a fast-paced, target-driven environment.
• Willingness to work in rotational shifts and relocate to Hyderabad if required.

Skills & Requirements

Required SkillsCustomer Service

Preferred SkillsRegional Language Proficiency (Gujarati/Bengali)

Experience

0 - 5 years

Education

12th

Age Range

18 - 30 years

Languages Required

English, Bengali, Gujarati

SEO Keywords

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Compensation

Salary Range

₹ 16,000 - 17,000

per monthly

Shift Timings

Day Shifts

Company Details

Company Name

Tatwa Technologies Ltd.

Address

5th floor Queen plaza building

Rasoolpur Hyderabad

Land mark Rasoolpur metro station

PIN: 500003

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